**Experienced Customer Service Representative (Nights and Weekends) – Delivering Exceptional Experiences for Vivid Seats' VIP Customers**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join the Expedited Resolutions Team at blithequark, where you'll have the opportunity to make a meaningful impact on our VIP customers' lives. As a Customer Service Representative (Nights and Weekends) at blithequark, you'll be part of a best-in-class team that has been voted the best customer service two years in a row by Newsweek. Our team is dedicated to creating exceptional experiences for our customers, from the point of purchase to the moment they enter the gates of their favorite events. We're looking for individuals who share our passion for delivering world-class customer service and are eager to join a dynamic team that values empathy, confidence, and professionalism. **How Your Role Contributes to the Success of blithequark** As a Customer Service Representative, you'll play a critical role in connecting our VIP customers to the events that excite them. Your responsibilities will include: * Maintaining excellent customer experience with tone, empathy, confidence, and attention to detail * Developing and presenting solutions to fan issues efficiently and effectively * Updating internal order notes appropriately and ensuring proper procedures are followed during all fan and seller interactions * Maintaining thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, etc. * Utilizing empathy and professionalism in every interaction to deliver a best-in-class customer experience **How Your Role Expectations Will Progress as a Expedited Resolutions Team Associate (Customer Service Representative)** As you progress in your role, you can expect to: * **30 days in**: Complete new hire orientation, gaining the resources you need to be successful; learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers; acclimate to team and company norms, business objectives, and blithequark's values; understand the flow of buyer orders and entry-level call inquiries; become familiar with company policies and processes; navigate and resolve non-complex calls; complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. * **90 days in**: Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety; maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives; exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts. * **180 days in**: Apply methods to execute individual tasks that positively impact the team; play an active role in continued learnings to advance skill sets necessary for team goals; competent on industry nuances and company policies; manage highly complex, escalated, and high-value contacts without guidance; ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring** To succeed in this role, you'll need: * Work experience in customer service in retail or service-related industry * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality * Excellent empathy, confidence, and patience * Written communication skills with an aptitude for grammar and spelling accuracy * Capable of multitasking in a fast-paced environment * Self-reliant and ability to work with minimum supervision * Research skills to troubleshoot customer issues * Willing to be flexible in work hours where needed * Genuine interest in live events, sports, and entertainment **Work Schedule** Our work schedule is designed to provide a healthy work-life balance while ensuring our customers receive exceptional service. You'll work: * The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is paid. * Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off * Hours are: 3:30pm-12:00am * Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility** As a valued member of our team, you'll be eligible for: * $40,000 base salary with overtime eligibility * Bi-Annual bonuses * Annual equity grant * Any hours worked over 40/week are overtime eligible **What You'll Enjoy at blithequark** As a member of our team, you'll enjoy: * Seeing your favorite live events and performers on us! * Working in a hybrid environment that provides the option to split time between your home and a brand-new, perk-filled office space * Balancing personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs * Earning additional income through bonus incentives * Saving for your future through 401K Matching If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic team that values empathy, confidence, and professionalism, we invite you to apply for this exciting opportunity. Apply for this job