**Experienced Customer Service Representative - National Remote**

Are you a customer service professional looking for a challenging and rewarding role that offers flexibility and opportunities for growth? Do you have a passion for delivering exceptional service to customers and making a positive impact on their lives? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative - National Remote. At blithequark, we're committed to delivering care and improving health outcomes for millions of people around the world. Our team of dedicated professionals is driven by a shared mission to connect people with the care, pharmacy benefits, data, and resources they need to live healthier lives. As a Customer Service Representative, you'll play a critical role in helping us achieve this mission by providing exceptional service to our customers and helping them navigate our complex healthcare system. **About blithequark** blithequark is a global organization that's dedicated to making a positive impact on the lives of millions of people. Our team is passionate about delivering care and improving health outcomes, and we're committed to creating a culture that's guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We believe that everyone deserves the opportunity to live their healthiest life, and we're working tirelessly to make that a reality. **The Role** As a Customer Service Representative, you'll be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You'll ask appropriate questions, listen actively, and document required information in our computer systems. You'll also make occasional outbound calls to customers for follow-ups and provide exceptional service to ensure their needs are met. **Key Responsibilities** * Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits * Ask appropriate questions and listen actively while documenting required information in computer systems * Occasionally make outbound calls to customers for follow-ups * Provide exceptional service to customers to ensure their needs are met * Work collaboratively with our team to resolve customer issues and improve service delivery **Requirements** * High School Diploma or GED * 1 year of customer service experience, including providing service over the phone * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel * Ability to attend 3-4 weeks of training with 100% attendance * Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday * Ability to work occasional overtime, including a 6th day and one (1) weekend day shift **Preferred Qualifications** * Call Center experience * Experience with a virtual learning environment * Experience with a virtual working environment * Experience in working with digital platforms and systems (Web, Chat, Email) * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) **Telecommuting Requirements** * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service * Must be able to connect directly into the internet via hard wire (either directly to modem or router) **Soft Skills** * Ability to work in a fast-paced work environment * Anticipate taking a minimum of 50 calls daily * Excellent communication and interpersonal skills * Ability to work collaboratively with our team to resolve customer issues and improve service delivery **Physical and Work Environment** * Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer **Compensation and Benefits** * Competitive hourly rate ($16.00 - $28.27 per hour) * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401(k) contribution * Opportunities for career growth and professional development **Diversity, Equity, and Inclusion** At blithequark, we're committed to creating a culture that's guided by diversity and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we're working tirelessly to make that a reality. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We look forward to hearing from you! Apply Now! Apply for this job