Experienced Customer Service Representative – National Accounts Support

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences that exceed our customers' expectations. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions that empower businesses to reach new heights.With a strong commitment to customer satisfaction, we've built a reputation for excellence in the industry. Our team is dedicated to fostering a culture of collaboration, innovation, and growth, and we're excited to welcome like-minded individuals who share our passion for making a difference. Job Responsibilities As an Experienced Customer Service Representative – National Accounts Support, you'll be responsible for providing exceptional support to our national accounts team. Your primary focus will be on ensuring the smooth execution of administrative and operational tasks associated with these accounts.Some of your key responsibilities will include: * Dispatching client requests and following up with field, posting, and data entry teams to ensure timely resolution * Preparing invoices, reports, letters, financial statements, and other documents to meet the needs of our national accounts * Maintaining accurate and up-to-date records of corporate documents, reports, and correspondence * Opening, sorting, and distributing incoming correspondence, and preparing responses to faxes and emails * Collaborating with program managers to ensure the completion of all administrative and operational tasks associated with national accounts Skills and Qualifications To succeed in this role, you'll need to possess the following skills and qualifications: * Excellent verbal and written communication skills, with the ability to build strong relationships with customers and colleagues * Attention to detail, with a focus on accuracy and precision in all aspects of your work * Strong customer service skills, with a passion for delivering exceptional experiences * Interpersonal skills, with the ability to work effectively with diverse teams and stakeholders * Ability to work independently and manage your time effectively, with a focus on meeting deadlines and delivering results * Ability to accurately document and record customer/client information, with a focus on confidentiality and data protection * Previous experience with computer applications, such as bolthires Word and PowerPoint * High school diploma required; Associate's degree preferred * 0-2 years of experience in a customer service or administrative role Work Environment and Culture As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you're available to work during our designated shifts (7am-10pm CST).Our team is passionate about creating a culture of collaboration, innovation, and growth, and we're committed to providing a supportive and inclusive work environment. You'll have access to a range of benefits, including: * Competitive hourly rate of $16/hour on a W2 basis * Opportunities for career growth and professional development * Flexible work arrangements to suit your needs * Collaborative and supportive team environment * Access to cutting-edge technology and tools to help you succeedCareer Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.As a customer service representative, you'll have access to a range of training and development opportunities, including: * On-the-job training and mentorship * Access to online courses and training programs * Opportunities for career advancement and professional growth * Collaborative and supportive team environment to help you succeed If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications.We can't wait to hear from you! Learn More For more information about arenaflex and our culture, please visit our website at [arenaflex website URL]. We look forward to hearing from you!