**Experienced Customer Service Representative – Membership Development and Retention**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the dynamic team at blithequark as a Customer Service Representative – Membership Development and Retention. As a key member of our Member Service Center (MSC), you will play a vital role in shaping the customer experience, driving membership growth, and fostering a culture of inclusivity and belonging. **About blithequark** As the largest federation of AAA clubs in the nation, blithequark has been a trusted leader in the automotive and travel industry for over a century. With 14,000 employees across 21 states, we serve over 17 million members, providing them with legendary service, beneficial products, and peace of mind. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do, and we're seeking like-minded professionals to join our team. **Job Summary** As a Customer Service Representative – Membership Development and Retention, you will be responsible for delivering exceptional customer experiences through inbound phone calls, internet interactions, and in-person engagements. You will work closely with members to understand their needs, provide meaningful solutions, and proactively offer valuable products and services to meet their expectations. This is an entry-level trainee position, and we're looking for motivated individuals who are eager to learn, grow, and develop their skills in a dynamic and supportive environment. **Key Responsibilities** * Receive and successfully resolve member service requests via the telephone or internet, demonstrating a deep understanding of member needs and preferences * Mediate requests for service, utilizing your problem-solving skills to find creative solutions that meet member expectations * Develop proficiency in two other business lines within the MSC, staying up-to-date with industry trends and best practices * Sell and promote various products and services to members, leveraging your knowledge of member needs and preferences to drive sales and revenue growth * Empower members by making service-policy exceptions on their behalf, ensuring member retention and satisfaction * Meet goals and performance standards, demonstrating a commitment to excellence and a willingness to learn and grow **What You Will Need** * Prior customer service experience, preferably in a fast-paced, dynamic environment * A high school diploma or equivalent, with a strong emphasis on communication, problem-solving, and teamwork * Excellent communication skills (written, verbal, and listening), with the ability to navigate complex computer systems and data entry * A flexible, "can-do" attitude, with a willingness to adapt to changing environments and priorities * Ability to work in a fast-paced environment, with a strong emphasis on multitasking and time management * Proficiency in using computers, with experience in complex computer navigation and data entry * A strong commitment to diversity, inclusion, and belonging, with a passion for creating a workplace where all employees feel valued, engaged, and empowered to grow and develop **What We Offer** * A competitive starting salary of $22/hour, with opportunities for growth and advancement * Outstanding benefits, including health coverage, 401(K) saving plan with company match, and pension * In-person training schedule, with regular hours and every-other-Saturday shifts * Paid training and growth opportunities, with a focus on developing your skills and expertise * A dynamic and supportive work environment, with a strong emphasis on teamwork, collaboration, and inclusivity * A commitment to diversity, inclusion, and belonging, with a focus on creating a workplace where all employees feel valued, engaged, and empowered to grow and develop **Diversity, Inclusion, and Belonging** At blithequark, we believe that diversity, inclusion, and belonging are essential to our success. We're committed to creating a workplace where all employees, regardless of background, culture, or characteristics, feel valued, engaged, and empowered to grow and develop. We're proud to be an equal opportunity employer, and we're dedicated to fostering a culture of inclusivity and belonging that reflects the diversity of our members and the communities we serve. **Career Growth Opportunities** As a Customer Service Representative – Membership Development and Retention, you'll have access to a range of career growth opportunities, including: * Training and development programs, designed to help you develop your skills and expertise * Mentorship and coaching, with experienced professionals who can guide and support you * Opportunities for advancement, with a focus on promoting from within and recognizing employee achievements * A commitment to diversity, inclusion, and belonging, with a focus on creating a workplace where all employees feel valued, engaged, and empowered to grow and develop **Work Environment and Company Culture** At blithequark, we're proud of our dynamic and supportive work environment, which is built on a foundation of teamwork, collaboration, and inclusivity. Our company culture is centered around a few key values: * **Customer Focus**: We're committed to delivering exceptional customer experiences, with a focus on meeting member needs and exceeding their expectations. * **Innovation**: We're always looking for new and better ways to serve our members, with a focus on innovation and continuous improvement. * **Collaboration**: We believe that teamwork and collaboration are essential to our success, with a focus on building strong relationships and working together to achieve our goals. * **Diversity, Inclusion, and Belonging**: We're committed to creating a workplace where all employees feel valued, engaged, and empowered to grow and develop, with a focus on diversity, inclusion, and belonging. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. We can't wait to hear from you! Apply Now! Apply for this job