**Experienced Customer Service Representative – Medicare Contract-to-Hire Opportunity with arenaflex**

**Job Summary:** Join arenaflex, a leading healthcare insurance provider, as a Customer Service Representative in a 3+ months contract-to-hire role. As a key member of our team, you will provide exceptional service to our Medicare customers, handling claims, benefits, enrollment, and other inquiries. With a strong focus on empathy and problem-solving, you will work in a fast-paced, dynamic environment that values customer satisfaction and employee growth. **About arenaflex:** arenaflex is a forward-thinking healthcare insurance provider dedicated to delivering innovative solutions to our customers. With a strong commitment to customer satisfaction, we strive to create a positive experience for every interaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. **Job Details:** * **Duration:** 3+ months contract-to-hire * **Location:** 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 * **Number of Positions:** 20+ * **Schedule:** Flexible scheduling to accommodate various shifts, including: + Sunday - Saturday: 7:45AM - 8:15PM + One late night shift + One Saturday or Sunday shift per week * **Hours:** 37.5 hours per week, with opportunities for overtime as needed **Responsibilities:** As a Customer Service Representative, you will be responsible for: * Handling inbound calls from Medicare customers, addressing their concerns, and resolving issues in a timely and professional manner * Providing accurate and up-to-date information on claims, benefits, enrollment, and other Medicare-related topics * Utilizing multiple systems to navigate and resolve customer inquiries * Demonstrating empathy and strong problem-solving skills to de-escalate customer concerns * Maintaining a high level of customer satisfaction through effective communication and issue resolution * Collaborating with internal teams to resolve complex customer issues * Participating in ongoing training and development to enhance customer service skills and knowledge **Qualifications:** To be successful in this role, you must possess: * **Call Center Customer Service Experience:** Proven experience in a call center environment, handling inbound calls and providing exceptional customer service * **Customer-Focused Competencies:** Strong customer service skills, with a focus on empathy and problem-solving * **Verbal and Written Communication Skills:** Excellent verbal and written communication skills, with the ability to clearly communicate complex messages over the phone * **Navigation Skills:** Ability to navigate through multiple systems simultaneously * **eSkills Test:** Must score 80% or above on the eSkills test **Preferred Qualifications:** * **Education:** High School Diploma or GED with 2+ years of customer service experience/call center experience * **Healthcare Industry Experience:** Previous experience in the healthcare industry * **Medicare Experience:** Previous experience working with Medicare customers * **Call Center Customer Service Experience:** Inbound call center experience * **Medical Background:** Medical background or experience in a related field **What We Offer:** * **Opportunities for Growth:** arenaflex is committed to employee growth and development, offering opportunities for advancement and professional growth * **Flexible Scheduling:** Flexible scheduling to accommodate various shifts and needs * **Competitive Compensation:** Competitive compensation package, including overtime opportunities * **Benefits:** Comprehensive benefits package, including medical, dental, and vision insurance * **Work-Life Balance:** arenaflex values work-life balance, offering a supportive and flexible work environment **How to Apply:** If you're a motivated and customer-focused individual looking for a challenging and rewarding opportunity, please submit your application with your interest. You may also reach out to Ashu directly at [email protected]. **Apply Now:** Apply Job! Apply for this job