**Experienced Customer Service Representative – Medical Concierge Service**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our internal members and providers, ensuring seamless interactions and resolving complex issues with ease. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you! **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions that empower individuals to take control of their health. Our team of experts is passionate about creating a culture of excellence, where every interaction is a chance to make a positive impact. As a Customer Service Representative, you'll be part of a dynamic team that's shaping the future of healthcare. **Job Summary** We're seeking an experienced Customer Service Representative to join our team on a 12-month contract basis. As a Customer Service Advocate I, you'll be responsible for providing exceptional support to our internal members and providers, handling a high volume of calls, and resolving complex issues with ease. If you're a customer service rockstar with a passion for delivering world-class experiences, we'd love to hear from you! **Key Responsibilities** * Handle internal member customer calls to assist with eligibility information, member benefits, ordering materials, updating demographics, and problem-solving. * Handle internal provider customer calls to assist with eligibility information, claim status, and submission, auth inquiries, escalations, and provider benefits. * Provide concierge-level service to internal members and providers, ensuring seamless interactions and resolving complex issues with ease. * Utilize multiple systems, including OMNI, Claims, Authorizations, Make payments, ABS, Outlook, and Skype IM, to resolve issues and provide support. * Meet or exceed performance expectations, including: + 95% Quality audits + 97.5% conformance/90% adherence to schedule + Handle time/hold time/ASA goals + Strong typing skills/computer skills + Strong interpersonal skills * Pass a knowledge check(s) during training, with a maximum of three attempts. * Collaborate with leadership and team members to achieve shared goals and objectives. **Performance Expectations** * Quality audits: 95% * Conformance/Adherence to schedule: 97.5%/90% * Handle time/Hold time/ASA goals: Meet or exceed targets * Strong typing skills/Computer skills: Utilize multiple systems to resolve issues and provide support * Strong interpersonal skills: Provide concierge-level service to internal members and providers **First Day Experience** * Meet leadership and team members to discuss expectations and goals. * Connect to systems and log in to begin training. * Review agenda and training expectations to ensure a smooth onboarding process. **Requirements** * 1+ years of recent call center customer service experience. * Strong typing skills (40 WPM), Microsoft Office skills (Excel, Word, Outlook), and multitasking skills navigating multiple systems/monitors. * High-speed internet, quiet workspace at home to take calls, and good attendance. * Strong work history and job stability, with no more than 1+ year gaps on the resume. * Knowledge of medical terminology, medical records retrieval, and bilingual Spanish (preferred but not required). * High School Diploma or GED required; Associate or Bachelor's Degree preferred. **Benefits** * 401(k) plan with matching contributions * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance **Schedule** * 8-hour shift * Holidays * Weekends as needed **Pay and Hours** * $19.64 per hour * 40 hours per week **Location** * Remote work from Woodland Hills, CA 91367 * Ability to commute from Woodland Hills, CA 91367 **How to Apply** If you're a customer service rockstar with a passion for delivering world-class experiences, we'd love to hear from you! Apply now to join our team as a Customer Service Representative – Medical Concierge Service. Apply Job! For more such jobs, please click here ! Apply for this job