**Experienced Customer Service Representative - Mandarin and English**

Join blithequark, a one-of-a-kind marketplace for buying and selling special objects, as we continue to grow and innovate in the world of e-commerce. As a Customer Service Representative, you will play a vital role in providing exceptional customer experiences, resolving complex challenges, and driving business growth. If you're passionate about delivering outstanding service, communicating effectively in Mandarin and English, and working in a dynamic, global environment, we encourage you to apply. **About blithequark** At blithequark, we're on a mission to become the world's most popular destination for special objects. Our platform offers over 75,000 unique items in auction each week, carefully curated by our passionate in-house experts. With a strong focus on customer satisfaction, we've sold over 20 million unique objects to date, and our customer base is growing rapidly. Our core values – taking ownership, being open to change, and being passionate about our mission and customers – guide everything we do. **What does the role involve?** As a Customer Service Representative at blithequark, you will be the primary point of contact for our customers, providing exceptional support via various channels, including chat, email, phone, and social media. Your key responsibilities will include: * Responding to customer inquiries and resolving complex challenges in a timely and professional manner * Mediating disputes between sellers and buyers to find mutually beneficial solutions * Collaborating with internal teams, such as Sales and Experts, to improve the overall customer experience * Providing feedback on opportunities for service improvements based on customer interactions * Working closely with the customer service department to ensure seamless communication and resolution of customer issues **This is who you are** To succeed in this role, you will be: * A motivated and customer-focused individual with excellent communication skills in Mandarin and English * Able to analyze complex situations and provide creative solutions * Experienced in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Able to quickly switch between various customer channels and adapt to changing priorities * A team player with excellent interpersonal skills and a positive attitude * Available to work 40 hours per week, with flexibility to work at least 2 weekends a month and on some public holidays * Willing to commute to our Lisbon office and work in the office at least 2 days per week **What we offer** In return for your hard work and dedication, we offer: * A competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience * Health Insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network * A Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by blithequark * Amazing Office right in the centre of Lisbon **Why you'll love working with us** At blithequark, we're passionate about creating a visible impact, learning and growing together, and celebrating life's moments. You'll have the opportunity to: * Work at scale in a global organisation that serves millions of customers across 80+ categories * Learn and grow with our Learning & Development initiatives, including clear development plans and mentorship programmes * Be part of a diverse and inclusive team of 800+ Catawikains and 60+ nationalities, all working together to build a one-of-a-kind marketplace * Celebrate life's moments with us, including an extra day off each year to "Pursue Your Passion" and additional time off for significant work anniversaries and life's big moments **Our offices and way of working** Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most blithequarkans are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model, with 40% of working time spent in the office. **Interested?** Apply directly with an English CV and cover letter by submitting your information below. By submitting your application, you agree to blithequark's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply Now Please submit your English CV and cover letter below: CV: Cover Letter: Submit Application Originally posted on Himalayas Apply for this job