Experienced Customer Service Representative – Jacksonville Transportation Authority Call Center Professional
Introduction to Jacksonville Transportation Authority
The Jacksonville Transportation Authority (JTA) is a leading transportation provider in the region, committed to delivering safe, reliable, and efficient services to its customers. As a key player in the transportation industry, JTA is dedicated to fostering a culture of excellence, innovation, and customer satisfaction. If you are a motivated and customer-focused individual looking to join a dynamic team, we invite you to explore this exciting opportunity as a Customer Service Representative at our call center.
Job Overview
As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, responding to inquiries, and resolving issues in a professional and courteous manner. This is a full-time, in-office position that requires a strong work ethic, excellent communication skills, and the ability to work effectively in a fast-paced call center environment. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
Receive, research, respond to, and track high-volume inbound written and telephone citizen inquiries and complaints relating to JTA/JTM services
Provide bus route information and other services to the public, ensuring accurate and up-to-date information is provided
Interview citizens by phone to determine details of the inquiry or problem, using empathic listening techniques to resolve issues effectively
Treat the public in a professional, courteous, and tactful manner at all times, maintaining a positive and respectful attitude
Communicate with co-workers, management, and others in a courteous and professional manner, fostering a collaborative and supportive team environment
Simultaneously communicate, research, gather, and enter all pertinent facts pertaining to issues and complaints into a database during the call, ensuring accurate and efficient data entry
Interact with internal departments or divisions, as appropriate, to secure information and/or refer issues and complaints/concerns for a response, demonstrating a commitment to resolving customer issues
Keep abreast of JTA/JTM departments/divisions operational procedures, practices, and office locations, staying up-to-date on company policies and procedures
Advise departmental personnel, citizens, and others on status of cases pending, as appropriate, ensuring timely and effective communication
Conform with company dress code policy, Customer Service Division Guidelines, all safety rules, and wear/uses all appropriate safety equipment, maintaining a safe and professional work environment
Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and responsibilities
Essential Qualifications
To be considered for this role, you must have:
A high school diploma or possession of an acceptable equivalency diploma
One year of experience in a high-volume inbound, call center or customer service environment
Demonstrated experience in using a personal computer
Preferred Qualifications
While not required, the following qualifications are preferred:
An Associate's degree
Previous experience in a transportation or customer service environment
Familiarity with customer service standards and maintaining focus on customer needs
Knowledge, Skills, and Abilities
To succeed in this role, you must possess:
Understanding of JTA/JTM departments and agencies' operational procedures, practices, and office locations
Familiarity with customer service standards and maintaining focus on customer needs
Proficient in using a multi-line telephone system
Skilled in empathic listening techniques
Capable of reading and applying maps, procedures, and regulations to work situations
Ability to multitask and prioritize responsibilities effectively
Ability to communicate effectively, orally, and in writing
Ability to type and enter data accurately and efficiently
Competent in handling confrontations constructively
Capable of reading computer screens for extended periods
Endurance for physical demands of prolonged sitting and typing
Quick learner of bus routes and schedules
Proficient in simultaneous communication, interpretation, and data entry
Good judgment in decision-making in line with policies and procedures
Skilled in conducting in-depth interviews with sound judgment and diplomacy
Competent in collecting and analyzing data objectively
Proficient in operating standard office equipment, including personal computers
Committed to achieving individual goals that support Division objectives
Ability to work in close quarters with others while maintaining confidentiality
Work Environment and Physical Demands
The Customer Service Representative works within a call center setting where the noise level is usually moderate. This role will be required to work nights, weekends, and/or holidays. Physical demands may include:
Sitting and/or standing for prolonged periods
Performing repetitive motion
Career Growth Opportunities and Learning Benefits
At JTA, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, including:
Comprehensive training program to ensure you have the skills and knowledge necessary to succeed in your role
Ongoing coaching and feedback to support your growth and development
Opportunities for advancement within the company
Professional development opportunities, including workshops and conferences
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
Attractive salary
Comprehensive benefits package, including medical, dental, and vision coverage
Retirement savings plan
Paid time off and holidays
Opportunities for professional growth and development
Conclusion
If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity as a Customer Service Representative at the Jacksonville Transportation Authority. With a commitment to delivering exceptional customer experiences and a passion for providing safe, reliable, and efficient services, you will thrive in this role. Apply now to take the first step in your career with JTA!
Apply Now
Apply Now
The Jacksonville Transportation Authority (JTA) is a leading transportation provider in the region, committed to delivering safe, reliable, and efficient services to its customers. As a key player in the transportation industry, JTA is dedicated to fostering a culture of excellence, innovation, and customer satisfaction. If you are a motivated and customer-focused individual looking to join a dynamic team, we invite you to explore this exciting opportunity as a Customer Service Representative at our call center.
Job Overview
As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, responding to inquiries, and resolving issues in a professional and courteous manner. This is a full-time, in-office position that requires a strong work ethic, excellent communication skills, and the ability to work effectively in a fast-paced call center environment. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.
Key Responsibilities
Receive, research, respond to, and track high-volume inbound written and telephone citizen inquiries and complaints relating to JTA/JTM services
Provide bus route information and other services to the public, ensuring accurate and up-to-date information is provided
Interview citizens by phone to determine details of the inquiry or problem, using empathic listening techniques to resolve issues effectively
Treat the public in a professional, courteous, and tactful manner at all times, maintaining a positive and respectful attitude
Communicate with co-workers, management, and others in a courteous and professional manner, fostering a collaborative and supportive team environment
Simultaneously communicate, research, gather, and enter all pertinent facts pertaining to issues and complaints into a database during the call, ensuring accurate and efficient data entry
Interact with internal departments or divisions, as appropriate, to secure information and/or refer issues and complaints/concerns for a response, demonstrating a commitment to resolving customer issues
Keep abreast of JTA/JTM departments/divisions operational procedures, practices, and office locations, staying up-to-date on company policies and procedures
Advise departmental personnel, citizens, and others on status of cases pending, as appropriate, ensuring timely and effective communication
Conform with company dress code policy, Customer Service Division Guidelines, all safety rules, and wear/uses all appropriate safety equipment, maintaining a safe and professional work environment
Perform other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities and responsibilities
Essential Qualifications
To be considered for this role, you must have:
A high school diploma or possession of an acceptable equivalency diploma
One year of experience in a high-volume inbound, call center or customer service environment
Demonstrated experience in using a personal computer
Preferred Qualifications
While not required, the following qualifications are preferred:
An Associate's degree
Previous experience in a transportation or customer service environment
Familiarity with customer service standards and maintaining focus on customer needs
Knowledge, Skills, and Abilities
To succeed in this role, you must possess:
Understanding of JTA/JTM departments and agencies' operational procedures, practices, and office locations
Familiarity with customer service standards and maintaining focus on customer needs
Proficient in using a multi-line telephone system
Skilled in empathic listening techniques
Capable of reading and applying maps, procedures, and regulations to work situations
Ability to multitask and prioritize responsibilities effectively
Ability to communicate effectively, orally, and in writing
Ability to type and enter data accurately and efficiently
Competent in handling confrontations constructively
Capable of reading computer screens for extended periods
Endurance for physical demands of prolonged sitting and typing
Quick learner of bus routes and schedules
Proficient in simultaneous communication, interpretation, and data entry
Good judgment in decision-making in line with policies and procedures
Skilled in conducting in-depth interviews with sound judgment and diplomacy
Competent in collecting and analyzing data objectively
Proficient in operating standard office equipment, including personal computers
Committed to achieving individual goals that support Division objectives
Ability to work in close quarters with others while maintaining confidentiality
Work Environment and Physical Demands
The Customer Service Representative works within a call center setting where the noise level is usually moderate. This role will be required to work nights, weekends, and/or holidays. Physical demands may include:
Sitting and/or standing for prolonged periods
Performing repetitive motion
Career Growth Opportunities and Learning Benefits
At JTA, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, including:
Comprehensive training program to ensure you have the skills and knowledge necessary to succeed in your role
Ongoing coaching and feedback to support your growth and development
Opportunities for advancement within the company
Professional development opportunities, including workshops and conferences
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
Attractive salary
Comprehensive benefits package, including medical, dental, and vision coverage
Retirement savings plan
Paid time off and holidays
Opportunities for professional growth and development
Conclusion
If you are a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply for this exciting opportunity as a Customer Service Representative at the Jacksonville Transportation Authority. With a commitment to delivering exceptional customer experiences and a passion for providing safe, reliable, and efficient services, you will thrive in this role. Apply now to take the first step in your career with JTA!
Apply Now
Apply Now