**Experienced Customer Service Representative – Insurance Policy Endorsement and Account Management**
As a Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional service to our individual clients and helping us maintain strong relationships with our customers. If you're a "people person" who is passionate about helping others, this is the right fit for you. We're looking for a highly organized and detail-oriented individual with a strong understanding of insurance policies and procedures to join our team. **About arenaflex** arenaflex is a team of entrepreneurs who believe in empowering our clients and employees. We help individuals evaluate their risks and develop solutions tailored to their needs. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture. We're growing, and we're looking for a talented individual to join our team. **Key Responsibilities** As a Customer Service Representative, you will: * Work in a call center environment, processing endorsement requests for personal lines insurance policies, securing pricing from carriers if needed, and managing account documentation. * Maintain follow-up systems with insurance carriers to ensure requests are processed timely and furnish underwriters with additional information as requested. * Issue certificates of insurance and evidence of property forms to clients and their representatives upon request. * Process lost policy release forms, transmit correspondence to insureds and carriers, and perform other specific duties and projects as assigned by management. * Daily manage the agency interface system (download) to ensure all transactions are matched so revenue is recorded accurately by month end. * May provide sales support, which includes rating policies and entering policy information into a database. * Pursue a program for personal and professional development. **What You Offer Us** * 1-2 years of insurance experience * Property & Casualty License is Required * Well-organized with an aptitude for details * Strong written and oral communication skills * Understand and analyze insurance coverage, forms, and policies * Work day will be scheduled between 7 am and 7 pm - additional time as needed * Proficiency in MS Office **What We Offer You** * A rewarding job that helps local businesses in the community * Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options * Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays) * A work/life balance because that's important for all of us * Learn from the expertise of your coworkers * Growth - arenaflex is growing, and so can your career * Be part of a motivated team **Department** * Account Management & Service **Required Experience** * 1-2 years of relevant experience **Required Travel** * No Travel Required **Required Education** * High school or equivalent **Equal Opportunity Employer** arenaflex is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. **Accessibility** We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at [insert phone number]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. **About arenaflex** Headquartered in Chicago, Illinois, arenaflex is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, arenaflex's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit [insert website URL]. **Apply Now** Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job