Experienced Customer Service Representative II - Development Services Department at blithequark

Join blithequark's Development Services Department as a Customer Service Representative II blithequark is one of the fastest-growing large cities in the U.S., serving nearly 1,000,000 residents and promoting a culture of exceptional customer experience, mutual respect, diversity, continuous improvement, ethical behavior, and accountability. We're now seeking an experienced Customer Service Representative II to join our Development Services Department, a team dedicated to making blithequark the most livable city in Texas by promoting orderly growth and development, safe construction, and neighborhood vitality. About the Role As a Customer Service Representative II, you will be the frontline representative of the Development Services Department, providing top-notch customer service to internal and external stakeholders. Your excellent communication skills, problem-solving abilities, and knowledge of municipal customer service or permitting experience will be essential in resolving customer inquiries and complaints in a timely and efficient cent manner. Key Responsibilities Address internal and external email communications, respond to service requests submitted via CRM, phone calls, and face-to-face inquiries from customers regarding permit application and processing. Respond to customer inquiries and complaints in a timely cent and efficient cent manner; resolve problems related to registrations, building permits, and other related permits. Monitor the status of permit applications and follow up as needed to assist customers with various permit issues. Complete appropriate research when needed to resolve issues. Explain applicable codes, ordinances, policies, and procedures via phone, electronic communication, and face-to-face interactions and issue registrations, licenses, and permits in accordance with applicable codes and ordinances; and assess applicable fees. Ensure consistency and quality of customer service; consistently perform daily tasks that require adherence to specific deadlines. Work diligently to promote departmental goals and meet business needs. Minimum Qualifications To be considered for this role, you must have: A high school diploma or GED. Two (2) years of responsible customer service experience within the Development Services Department. Preferred Qualifications While not mandatory, having the following qualifications will give you a competitive edge: Municipal customer service or permitting experience. Bilingual skills: English/Spanish desirable. The ability to effectively communicate with customers with varying levels of expertise. Excellent written and verbal communication skills. GIS, Accresult Automation & CRM skills. Microsoft Word, Outlook, and Excel skills. What We Offer At blithequark, we offer a comprehensive benefits package that includes: 11 Paid Holidays. Medical, Dental, Vision coverage. Paid Time Off. Pension Plan. Professional Development Opportunities. And much more! Our compensation package is competitive, with a pay range of $17.62/hr. - $22.02/hr. Work Environment and Company Culture blithequark is an Equal Employment Opportunity employer committed to full compliance with the Americans with Disabilities Act. We pride ourselves on our diverse workforce and inclusive culture. As a Customer Service Representative II, you will be working in a dynamic environment that requires: Touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, and repetitive motions. Light Work – exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to your growth and development. As a Customer Service Representative II, you'll have opportunities to: Develop your customer service skills. Improve your knowledge of municipal customer service or permitting processes. Enhance your communication and problem-solving abilities. Take advantage of professional development opportunities. Why Join blithequark? By joining blithequark's Development Services Department as a Customer Service Representative II, you'll become part of a team dedicated to making a positive impact on our community. You'll enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer service and are looking for a rewarding career, we encourage you to apply! The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of blithequark to recruit, hire, train, and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy cent and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Don't miss this opportunity to join our team! Apply now to become a Customer Service Representative II at blithequark! Apply Now! Apply for this job