**Experienced Customer Service Representative I - Remote Opportunity to Make a Lasting Impact**

Are you passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a visionary company pioneering an emerging health-care movement that empowers individuals with disabilities and those aging to live independent and quality lives. As a Customer Service Representative I at blithequark, you will be a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and their caregivers. You will be knowledgeable about specific rules and qualifications of the programs we support, using your expertise to promptly and accurately address issues, provide support and information to ensure customer satisfaction. You will also maintain a very good knowledge of our company systems and sensitive information/PHI handling procedures. **About blithequark** blithequark is a highly organized company that offers a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a long-lasting impact on the lives of people every day. We are partnered with government agencies and fortune 500 managed care organizations across the country, dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. **Key Responsibilities** As a Customer Service Representative I, you will be responsible for: * Communicating effectively with a range of individuals with varying educational levels, disabilities, and communication styles * Responding to customer inquiries with timely and accurate information * Using person-centered techniques in all participant interactions * Receiving inquiries about blithequark services, how to enroll on the program, and program guidelines and requirements * Providing information on self-direction to assure that each individual is able to make informed decisions about their care * Assisting individuals in completing paperwork or understanding Program requirements * Representing blithequark in all interactions with the public by providing quality service to internal staff and external clients * Ensuring the satisfaction of callers and professional handling of difficult or unusual situations * Conducting follow-up phone calls for quality and satisfaction * Participating in development, training, and other departmental meetings and adhering to corporate policies that concern the customer service department * Accessing blithequark software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records **Essential Functions** * Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles * Respond to customer inquiries with timely and accurate information * Uses person-centered techniques in all participant interactions * Receives inquiries about blithequark services, how to enroll on the program, and program guidelines and requirements * Provides information on self-direction to assure that each individual is able to make informed decisions about their care * Assists individuals in completing paperwork or understanding Program requirements * Represents blithequark in all interactions with the public by providing quality service to internal staff and external clients * Ensures the satisfaction of callers and professional handling of difficult or unusual situations * Conducts follow-up phone calls for quality and satisfaction * Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department * Accesses blithequark software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records **Education and/or Experience** Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Can include a combination of: * High school graduate or equivalent * One year of experience performing customer support activities, preferably in a call center * Working knowledge of contact with the public and telephone; modern office procedures and methods * Good verbal and written communication skills * Ability to electronically document records to a web-based chart * Intermediate skills with Microsoft Office, email, and internet * Good problem-solving and listening skills * Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results * Skill in the operation of a variety of office equipment, including computer and networks * CRM experience and/or Medicaid experience a plus * Bilingual skills a plus **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. We offer a range of benefits, including: * Generous paid time off * Bonus potential * Career advancement opportunities * Solid work/life balance * Autonomy and flexibility **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * Generous paid time off * Bonus potential * Career advancement opportunities * Solid work/life balance * Autonomy and flexibility **How to Apply** If you are passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. **Join Our Team** At blithequark, we are committed to creating exceptional outcomes for our clients and the millions of people who count on us. We are looking for talented individuals who share our passion for delivering exceptional customer experiences and making a meaningful difference in people's lives. If you are passionate about customer service and want to join a dynamic team that values collaboration, innovation, and customer satisfaction, we invite you to apply for this exciting opportunity. 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