**Experienced Customer Service Representative I – Medicaid Services Support**

At blithequark, we're dedicated to delivering exceptional customer experiences that make a lasting impact. As a Customer Service Representative I, you'll play a vital role in providing top-notch support to individuals and caregivers navigating Medicaid services in the comfort of their own homes. If you're passionate about delivering WOW moments, taking ownership of challenges, and advocating for our customers, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions for individuals and caregivers seeking support with Medicaid services. Our mission is to empower our customers to make informed decisions about their care, and our team is committed to delivering exceptional service that exceeds expectations. As a Customer Service Representative I, you'll be part of a dynamic team that's passionate about making a difference in the lives of our customers. **Key Responsibilities** As a Customer Service Representative I, you'll be responsible for: * Providing timely and accurate information to customers regarding Palco services, enrollment, and program guidelines * Utilizing person-centered techniques to ensure that each individual is empowered to make informed decisions about their care * Responding to customer inquiries with empathy and professionalism, ensuring that each interaction is a positive experience * Initiating required actions to address customer requests, including requests for additional support or documentation * Recognizing opportunities to provide additional services to customers and taking ownership of those initiatives * Ensuring the satisfaction of callers and handling difficult or unusual situations with poise and professionalism * Conducting follow-up phone calls to ensure quality and satisfaction * Participating in development, training, and other departmental meetings to stay up-to-date on company policies and procedures * Accessing blithequark software to retrieve information and update contact notes and digital case records * Performing additional duties as assigned by the Customer Service Supervisor **Essential Functions** To excel in this role, you'll need to possess the following essential functions: * Effective communication skills, including verbal and written communication, to interact with customers and colleagues * Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously * Strong problem-solving and listening skills to resolve customer issues and concerns * Ability to work with sensitive information and maintain confidentiality * Proficiency in Microsoft Office, email, and internet * Ability to work independently and as part of a team * Strong customer service skills, with a focus on delivering WOW moments **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Experience working in a call center or customer-facing role * Knowledge of Medicaid services and regulations * CRM experience and/or experience working with electronic documentation systems * Bilingual skills (English/Spanish or other languages) **Work Environment and Culture** As a Customer Service Representative I, you'll be working in a remote environment, with the flexibility to work from home. Our team is passionate about delivering exceptional service, and we're committed to creating a culture that's inclusive, supportive, and empowering. We believe in taking ownership of challenges, advocating for our customers, and making a positive impact in the lives of those we serve. **Compensation and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Professional development opportunities, including training and education **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis. **Apply Now** Ready to join our team and make a difference in the lives of our customers? Apply now and take the first step towards a rewarding career with blithequark! Apply for this job