**Experienced Customer Service Representative – Hybrid Working Opportunity at arenaflex**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our team in Dartford, Kent. As a key member of our customer-facing team, you will provide technical and systems support to both the Customer Service team and UK Fleet Contracts, while also delivering exceptional customer service to our valued clients. **About arenaflex** arenaflex is a leading Engineering company that is rapidly expanding its operations. We pride ourselves on our commitment to innovation, customer satisfaction, and employee development. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our journey. **Responsibilities** As a Customer Service Representative at arenaflex, you will be responsible for: * Providing technical and systems support to the Customer Service team and UK Fleet Contracts, developing strong relationships with the team and customers across the board. * Delivering exceptional administration, systems, and technical support to customers, dealing professionally, empathetically, and efficiently with all queries and complaints. * Learning more about our products and better understanding the needs and requirements of our customers, providing solutions to meet their needs. * Providing the highest level of admin and technical support to customers and the team. * Providing exceptional customer service in supporting key UK fleet contracts, dealing professionally, empathetically, and efficiently with incoming telephone orders and queries. * Accurately processing orders in a timely manner, handling any special instructions as appropriate. * Processing customer returns. * Supporting the field sales teams in providing quotes and documentation as required and arranging vehicle fittings. **Requirements** To be successful in this role, you will need: * 3+ years of proven customer services experience, with a strong background in Business to Business (B2B) customer service. * Strong systems capabilities, with experience in using various systems and software. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. * A proactive and flexible approach, with the ability to work in a fast-paced environment and adapt to changing priorities. * A passion for delivering exceptional customer experiences and a commitment to continuous improvement. **What We Offer** As a Customer Service Representative at arenaflex, you can expect: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in the office and 2 days per week working from home. * A comprehensive benefits package, including health insurance, pension scheme, and annual leave. * Opportunities for career growth and development, with a focus on employee development and training. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! **Equal Opportunities** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all employees. **Data Protection** arenaflex is committed to protecting the personal data of our employees and job applicants. We will only use your personal data for the purposes of recruitment and selection, and we will not share your data with any third parties without your consent. **Contact Us** If you have any questions or would like to discuss this role further, please do not hesitate to contact us. We look forward to hearing from you! Why Join arenaflex? At arenaflex, we offer a dynamic and supportive work environment that is committed to employee development and training. We believe in investing in our employees and providing them with the skills and knowledge they need to succeed in their roles. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our journey. Our Culture arenaflex is a company that values diversity, inclusion, and employee development. We strive to create a work environment that is inclusive and respectful of all employees, and we are committed to providing equal opportunities for all job applicants. Our Benefits As a Customer Service Representative at arenaflex, you can expect a comprehensive benefits package that includes: * A competitive salary of £30,000 per annum. * A 12-month fixed-term contract, with the opportunity to extend or convert to a permanent role. * Hybrid working arrangements, with 3 days per week spent in the office and 2 days per week working from home. * A comprehensive benefits package, including health insurance, pension scheme, and annual leave. * Opportunities for career growth and development, with a focus on employee development and training. * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your CV and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Equal Opportunities arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all employees. Data Protection arenaflex is committed to protecting the personal data of our employees and job applicants. We will only use your personal data for the purposes of recruitment and selection, and we will not share your data with any third parties without your consent. Contact Us If you have any questions or would like to discuss this role further, please do not hesitate to contact us. We look forward to hearing from you! Apply for this job