Experienced Customer Service Representative – Hybrid Setup with arenaflex

At arenaflex, we're passionate about solving challenges and delivering innovative solutions that exceed our customers' expectations. As a leading global leader in protective paints and coatings for both home and industry, we're committed to creating a culture of excellence, collaboration, and growth. We're excited to partner withThe Mom Project to find a talented Customer Service Representative to in Chicago, IL. About arenaflex arenaflex is a global leader in protective paints and coatings, with a rich history dating back to 1921.Our founder, Robert Fergusson, was a sea captain who stumbled upon a valuable solution to keep his ship intact. Today, that discovery has evolved into a company that's driven by a passion for innovation, creativity, and customer satisfaction. With over 3000 talented individuals across the globe, we're committed to delivering cutting-edge products and exceptional customer service. The Role As our Customer Service Representative, you'll be the face of arenaflex, handling customer inquiries, resolving issues, and ensuring that our customers receive the best possible experience.You'll work closely with sales representatives, distributors, and dealers to keep orders on track and on time. If you're a customer-centric individual with a passion for problem-solving, we want to hear from you. Key Responsibilities: * Handle customer inquiries and resolve issues in a timely and professional manner * Collaborate with sales representatives, distributors, and dealers to ensure seamless order fulfillment * Maintain accurate records and update customer information in our CRM system * Provide exceptional customer service, adhering to arenaflex's high standards * Work collaboratively with the customer service team to achieve daily metrics and goals * Stay up-to-date on product knowledge, industry trends, and best practices in customer service * Participate in ongoing training and development to improve skills and knowledge EssentialQualifications: * 1-3 years of customer service experience in a B2B or B2C environment * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Excellent problem-solving skills, with the ability to think critically and creatively * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Proficiency in bolthires Excel and other PC systems for order placement, pricing, and distribution * Familiarity with CRM systems, such as SAP or other similar software * Experience with B2B customer support is a plus PreferredQualifications: * Experience working in a hybrid setup, with a mix of remote and on-site work * Knowledge of the paint and coatings industry, with a passion for innovation and customer satisfaction * Certification in customer service or a related field * Experience with order management systems and inventory control Skills and Competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Proficiency in bolthires Excel and other PC systems * Familiarity with CRM systems and order management software * Ability to build rapport with customers and colleagues * Strong attention to detail and organizational skillsCareer Growth Opportunities and LearningBenefits: * arenaflex is committed to the growth and development of our employees, with ongoing training and development opportunities * Collaborate with a talented team of professionals who are passionate about innovation and customer satisfaction * Participate in ongoing training and development to improve skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading products and technologies Work Environment and Company Culture: * arenaflex is committed to creating a culture of excellence, collaboration, and growth * Collaborate with a talented team of professionals who are passionate about innovation and customer satisfaction * Work in a fast-paced environment, with multiple priorities and deadlines * Participate in ongoing training and development to improve skills and knowledge * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, disability coverage, and a pension planCompensation, Perks, andBenefits: * Competitive salary and benefits package * Comprehensive medical, dental, and vision insurance * Disability coverage and a pension plan * Flexible spending accounts and 401(k) options * LegalShield and EAP benefits * Child adoption benefits and Atlas Learning and Development stipend * Mortgage Insider Program and service awards * Opportunities for career advancement and professional growth Equal Opportunity Employer: arenaflex is an equal-opportunity employer, committed to diversity and inclusion.We believe that a diverse and inclusive workplace is essential to our success, and we're committed to creating a culture that values and respects all employees. : If you're a customer-centric individual with a passion for problem-solving, we want to hear from you. to as a Customer Service Representative and be a part of arenaflex's mission to deliver exceptional customer service and innovative solutions.