**Experienced Customer Service Representative – Hybrid Role with Sales Focus at arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company, as an Experienced Customer Service Representative – Hybrid Role with Sales Focus. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to the overall success of our organization. This is a unique opportunity to work in a fast-paced environment, develop your skills, and grow your career with a company that values its people. **About arenaflex:** arenaflex is a leading organization in the industry, committed to providing top-notch products and services to our customers. We are proud to be a certified Great Place to Work and Top Workplace, with a strong focus on employee satisfaction and growth. Our company culture is built on the principles of teamwork, innovation, and customer-centricity. **Job Responsibilities:** As an Experienced Customer Service Representative – Hybrid Role with Sales Focus, you will be responsible for: * Selling and Customer Support Activities: + Respond to customer inquiries, resolve issues, and provide sales inputs within defined Service Level Agreements (SLAs) + Proactively call out to assigned customers to inquire about additional sales opportunities + Probe for add-on/solution selling opportunities during customer engagement conversations + Recognize and route proactive sales opportunities to management when applicable * Achievement of Sales goals and Customer Service metrics: + Meet or exceed sales targets and customer service metrics + Contribute to team achievement of service metrics and all customer service goals * Order Management and Customer Service Activities: + Manage all transactions accurately and meeting departmental SLAs + Enter orders into the system pursuant to individual order characteristic requirements + Manage orders by auditing orders for completion and accuracy + Process claims, redo/replacement orders, or issue In-store credit * Training: + Attend all required training courses and display appropriate knowledge of materials + Attend Customer Service training and achieve a passing mark in the assessments + Complete and pass self-paced trainings and monthly learning checks in a timely manner * Miscellaneous Activities: + Update ongoing maintenance of Customer Profiles for the customer base + Assist the Customer Service Team with administrative duties as assigned + Perform all other duties as designated by Management **Essential Job Functions:** * Selling and Customer Support Activities: + Selling and customer support activities + Achievement of sales goals and customer service metrics + Contributes to team achievement of service metrics and all customer service goals + Manages all calls in a professional, timely, and appropriate manner + Answers incoming customer calls, emails, or chat requests for information and resolution of issues or sales inputs within the defined SLA * Order Management and Customer Service Activities: + All transactions performed accurately and meeting departmental SLAs + Enters orders into system pursuant to individual order characteristic requirements + Manages orders by auditing orders for completion and accuracy + Processing claims, redo/replacement orders, or issuing In-store credit * Training: + Attends all required training courses and displays appropriate knowledge of materials + Attends Customer Service training and achieves a passing mark in the assessments + Completes and passes the self-paced trainings and monthly learning checks in a timely manner * Miscellaneous Activities: + Updating ongoing maintenance of Customer Profiles for customer base + Assists the Customer Service Team with administrative duties as assigned + Performs all other duties as designated by Management **Job Qualifications:** * Minimum of one year's previous sales/customer service experience, preferably in a related industry * Experienced Customer Service professional, effective telephone, chat, email techniques, and customer care * Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language **Technical Skills:** * Personal computing or keyboarding/data entry * Moderate knowledge of Excel, required * Excellent communication skills written, and verbal, required * Strong organizational skills, required * Basic sales and negotiation skills, required **Work Environment and Company Culture:** * Work from the office at minimum 2x a week * Collaborative and dynamic work environment * Opportunities for growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including health insurance, retirement plan, and paid time off **Compensation and Perks:** * Competitive salary and bonus structure * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career growth and advancement * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options **How to Apply:** If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Note:** arenaflex is a certified Great Place to Work and Top Workplace, with a strong focus on employee satisfaction and growth. We are proud to offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Apply for this job