Experienced Customer Service Representative – Home-Based Position with American Airlines, Offering a Competitive Hourly Rate of $24
About American Airlines
At American Airlines, we're more than just a carrier – we're a family of dedicated professionals who are passionate about delivering exceptional service to our customers. With a rich history spanning over a century, we've grown to become one of the world's largest airlines, serving millions of passengers every year. Our commitment to innovation, safety, and customer satisfaction has earned us a reputation as a leader in the industry.
Join Our Team
We're seeking an experienced Customer Service Representative to join our team in a home-based position. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
Key Responsibilities
Issue, reissue, and discount traveler tickets
Book, ticket, and confirm flight reservations
Rebook travelers on oversold flights and during irregular operations
Perform traveler check-in and boarding tasks, including ticket lift and ticket lift/check
Work entry door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
Work jetways/bridges for the purpose of boarding and deplaning travelers
Make boarding and departure gate announcements
Convey domestic/international flight records
Perform traveler service flight close-out procedures
Acknowledge, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
Keep up with the schedule of flight boarding process
Perform customer service hands-on training
Process and complete credit card baggage transfers at stands in the ticket counter area and activation stations
Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
Manage lines at ticket counter stands and ticket counters
Clear/confirm international documents at booths in the ticket counter area and activation stations
Acknowledge and activate travelers' self-labeled bags at activation stations
Assist clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
Have regular and predictable attendance on site, including fulfilling any required overtime needs
Answer and assist during security and emergency situations
Provide gate information to travelers
Provide quality customer service in a professional manner and according to American's standards
Adhere to company policies, procedures, and execution guidelines
Complete task-related stages of training
Comply with applicable laws (e.g. DOT, FAA, TSA)
Utilize various internal resources/frameworks, including during customer interactions
Wear uniforms as required by company policy
What You'll Need for Success
To be successful in this role, you'll need to possess the following qualifications and skills:
Essential Qualifications
Bachelor's degree
Bilingual language skills required in certain areas
Valid driver's license as required by local authorities
Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
Must be able to obtain proper airport power and US Customs security identifications, if applicable
Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications
Training and previous professional experience
Working knowledge of Sabre or other Traveler Service System
Prior face-to-face customer service experience
Working in a high-speed environment
What We Offer
At American Airlines, we're committed to providing our employees with a comprehensive benefits package that includes:
Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Inclusive and Diverse Team
At American Airlines, we're proud to be a leader in diversity and inclusion. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at American Airlines and be yourself.
Apply Now
Ready to take the next step in your career? Apply now and join our team of dedicated professionals who are passionate about delivering exceptional service to our customers.
Apply Now
Apply Now
At American Airlines, we're more than just a carrier – we're a family of dedicated professionals who are passionate about delivering exceptional service to our customers. With a rich history spanning over a century, we've grown to become one of the world's largest airlines, serving millions of passengers every year. Our commitment to innovation, safety, and customer satisfaction has earned us a reputation as a leader in the industry.
Join Our Team
We're seeking an experienced Customer Service Representative to join our team in a home-based position. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
Key Responsibilities
Issue, reissue, and discount traveler tickets
Book, ticket, and confirm flight reservations
Rebook travelers on oversold flights and during irregular operations
Perform traveler check-in and boarding tasks, including ticket lift and ticket lift/check
Work entry door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models
Work jetways/bridges for the purpose of boarding and deplaning travelers
Make boarding and departure gate announcements
Convey domestic/international flight records
Perform traveler service flight close-out procedures
Acknowledge, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
Keep up with the schedule of flight boarding process
Perform customer service hands-on training
Process and complete credit card baggage transfers at stands in the ticket counter area and activation stations
Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
Manage lines at ticket counter stands and ticket counters
Clear/confirm international documents at booths in the ticket counter area and activation stations
Acknowledge and activate travelers' self-labeled bags at activation stations
Assist clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
Have regular and predictable attendance on site, including fulfilling any required overtime needs
Answer and assist during security and emergency situations
Provide gate information to travelers
Provide quality customer service in a professional manner and according to American's standards
Adhere to company policies, procedures, and execution guidelines
Complete task-related stages of training
Comply with applicable laws (e.g. DOT, FAA, TSA)
Utilize various internal resources/frameworks, including during customer interactions
Wear uniforms as required by company policy
What You'll Need for Success
To be successful in this role, you'll need to possess the following qualifications and skills:
Essential Qualifications
Bachelor's degree
Bilingual language skills required in certain areas
Valid driver's license as required by local authorities
Must meet FAA criminal history verifications to meet requirements for unescorted access awards to airport security identification display areas (SIDA), if applicable
Must be able to obtain proper airport power and US Customs security identifications, if applicable
Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications
Training and previous professional experience
Working knowledge of Sabre or other Traveler Service System
Prior face-to-face customer service experience
Working in a high-speed environment
What We Offer
At American Airlines, we're committed to providing our employees with a comprehensive benefits package that includes:
Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Inclusive and Diverse Team
At American Airlines, we're proud to be a leader in diversity and inclusion. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and exceed the challenges of our diverse world.
Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at American Airlines and be yourself.
Apply Now
Ready to take the next step in your career? Apply now and join our team of dedicated professionals who are passionate about delivering exceptional service to our customers.
Apply Now
Apply Now