**Experienced Customer Service Representative – Growing Sales and Delivering Exceptional Customer Experience at blithequark**

Join the dynamic team at blithequark, a leading provider of innovative solutions in the moving industry, as a Customer Service Representative. This exciting opportunity will allow you to launch your career, develop valuable skills, and grow with a company that values its employees and provides endless opportunities for advancement. At blithequark, we pride ourselves on delivering exceptional customer experiences, and our Customer Service Representatives play a vital role in achieving this goal. As a key member of our team, you will be responsible for providing outstanding customer service, growing sales, and building strong relationships with our customers. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a leading provider of innovative solutions in the moving industry, with a strong commitment to customer satisfaction and employee development. Our company values its employees and provides endless opportunities for growth and advancement. With a strong focus on customer service, we strive to deliver exceptional experiences that exceed our customers' expectations. **Job Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Acting as the first point of contact for new and existing customers to establish a rapport and build confidence in blithequark services * Asking open-ended, probing questions to determine customer requirements and expectations * Directly and accurately inputting information into internal move software to estimate cost for customers, as well as scheduling needs for movers, drivers, and trucks * Making recommendations according to customer's needs on moving services, boxes, supplies, and equipment, and other value-added services * Educating customers on terminology, policies, and procedures, anticipated delays, and any additional information needed to increase customer satisfaction and improve profitability * Complying with federal, state, and local legal requirements when scheduling moving services and staff * Continually maintaining a thorough understanding of all company products, services, pricing, and promotions in order to communicate the benefits and value of blithequark and effectively oppose any customer objections * Preparing all move-related paperwork and documents on a daily basis * Obtaining customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints * Calmly and professionally handling displeased customers and providing timely feedback to management regarding customer concerns * All other duties as assigned **Job Requirements** To be successful as a Customer Service Representative at blithequark, you will need: * A high school diploma or general education degree (GED) is required; an associate's degree in a related field is preferred * A minimum of six months to one year of customer service and/or office experience is required; outside or inbound sales and/or blithequark or moving industry experience is preferred * Excellent customer service skills (friendly, courteous, and helpful) * Effective listening and communication skills * Good organizational and time management skills * Ability to analyze and solve problems effectively * Accurate; consistent attention to detail * Demonstrated understanding and application of effective selling strategies and techniques * Confidence to initiate customer contact, and comfortable asking for the sale * Strong team player who works productively with a wide range of people and personalities * Comfortable in a fast-paced environment; able to adapt quickly to changing priorities * Basic computer and keyboarding skills * Able to present a professional image at all times to customers and vendors * Demonstrated integrity, ethical standards, and commitment to blithequark Core Values * Bilingual is a plus **Why Join blithequark?** As a Customer Service Representative at blithequark, you will have the opportunity to: * Develop valuable skills in customer service, sales, and communication * Work in a dynamic and fast-paced environment with a team of dedicated professionals * Grow with a company that values its employees and provides endless opportunities for advancement * Enjoy a competitive compensation package, including hourly pay and commission * Participate in ongoing training and development programs to enhance your skills and knowledge * Enjoy a comprehensive benefits package, including health insurance, paid time off, and more **How to Apply** If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job