**Experienced Customer Service Representative – Global Equipment Support and Performance Optimization**

At blithequark, we are a dynamic and innovative organization that is revolutionizing the way we approach customer service and support. As a leading provider of lifecycle services, we are committed to delivering exceptional experiences to our customers across the globe. Our team is passionate about building strong relationships, providing expert solutions, and driving growth and success for our customers. As a Customer Service Representative at blithequark, you will play a critical role in shaping the future of our organization and making a meaningful impact on our customers' lives. You will be part of a fast-growing team that is dedicated to delivering world-class service and support, and you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment. **About blithequark** blithequark is a global organization that is part of the Duravant family of companies. We are a connected service organization that provides a diverse portfolio of service and support offerings to our customers. Our team is passionate about delivering exceptional experiences, and we are committed to building long-term relationships with our customers. At blithequark, we believe in the importance of diversity, equity, and inclusion, and we are committed to creating a workplace culture that is inclusive and respectful of all individuals. We also believe in giving back to our communities, and we participate in various Doing Good initiatives to support our local communities. **Our Culture** Our culture is built on a set of core values that guide everything we do. We are driven by a sense of teamwork, respect, integrity, a winning spirit, and a sense of urgency. We believe in empowering our employees to make a difference, and we offer a range of opportunities for personal and professional growth. **Job Summary** We are seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers across the globe. You will be the primary point of contact for our customers, and you will be responsible for resolving customer inquiries, issues, and concerns in a timely and professional manner. **Key Responsibilities** As a Customer Service Representative, you will be responsible for the following key responsibilities: * Responding to customer inquiries, issues, and concerns via phone, email, and other communication channels * Providing technical information to customers relating to the use, operation, and maintenance of equipment * Reporting on quality pertinent to customer concerns * Listening to and discerning the needs of customers, and following up on those needs * Handing off customer service calls to the appropriate person or department who can resolve the issues or concerns raised by the customer * Managing customer service cases and orders in Salesforce * Preparing quotes for service and parts orders * Providing account support, including reviewing contracts, specialized invoicing, and specific routing for parts orders and shipping notices * Managing service orders, including maintenance and management of order records and documentation * Providing customer post-service support and aftermarket sales and research of spare parts and service, including quoting * Supporting inside and outside service staff and associated customers * Responding to verbal or written customer inquiries regarding service requests or orders for parts, pricing, and delivery * Coordinating projects, schedules, and logistics for service accounts, including the coordination and resolution of customer freight issues * Coordinating and handling warranty issues, including tracking warranty costs and working with procurement on back-charging suppliers to recoup warranty costs generated by suppliers * Observing safety and security procedures, using equipment and materials properly, and reporting potentially unsafe conditions * Ensuring company policies and procedures are reviewed often and notifying the Customer Service Manager when such policies or procedures may need to be revised to increase work efficiency in the department **Requirements** To be successful in this role, you will need to have the following qualifications and skills: * Bachelor's Degree preferred * Two years of experience in a manufacturing environment or a combination of education/experience * Strong team building and leadership abilities * Experience and knowledge of Salesforce and Epicor ERP is a plus * Experience in product application design and product enhancements is a plus * Strong analytical, organizational skills, and communication skills **Physical Requirements** This role requires standing, walking, or sitting for up to an eight-hour shift, ascending and pushing or pulling up to 20 lbs., bending, twisting, and reaching with arms, dexterity with hands and fingers to work on a computer keyboard. **Work Environment** This role is based in an office and factory shop floor environment. **Benefits** We offer a comprehensive total rewards package that includes: * Competitive compensation * Comprehensive benefit packages designed to support our employees' health, well-being, and financial security * Education and training programs, including an educational assistance program * Paid holidays and paid time off * A cross-functional, collaborative environment, focused on delivering results * A culture that promotes long-term career satisfaction, with opportunities for personal and professional growth * A range of volunteer opportunities throughout the year **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job