**Experienced Customer Service Representative - Fitness Equipment & Athletic Apparel**

At arenaflex, we're on a mission to revolutionize the world of fitness and athletic apparel. Our team is passionate about creating high-quality gear that helps people achieve their goals and push their limits. As an Experienced Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving our brand forward. **About arenaflex** arenaflex is a dynamic and innovative company that's redefining the fitness industry. We're committed to making gear with a purpose, focusing on material integrity, and creating products that outlast cheap alternatives. Our mantra, "NOTHING IS GIVEN," embodies our relentless pursuit of excellence, innovation, and community-building. **Our Core Values** At arenaflex, we live by a set of core values that guide our actions and decisions: * Grow or Die: We're committed to continuous growth and improvement. * Customer Obsession: We're obsessed with delivering exceptional customer experiences. * Extreme Ownership: We take ownership of our actions and decisions. * Nothing is Given // Everything is Earned: We believe that success is earned, not given. * Be Humble: We're humble and open to learning and growth. * 1% Better Everyday: We strive to improve by 1% every day. * Live with Integrity: We operate with integrity and transparency. * Sacrifice: We're willing to make sacrifices for the greater good. **Key Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Assisting customers via phone, email, chat, SMS, and social media with product information, order status, and general questions and concerns. * Proactively advising customers on issues like shipment delays and gathering information necessary to process their orders. * Communicating with shipping couriers and internal departments concerning customer orders. * Adjusting orders as needed (e.g., backorders, exchanges, wrong item shipped, etc.). * Escalating customer-impacting issues through proper internal channels. * Providing professional and appropriate internal and external communication, as well as progress updates to all stakeholders. * Troubleshooting and problem-solving using knowledge, resources, qualitative, and quantitative information. * Other projects and duties as assigned. **Qualifications** To succeed in this role, you'll need: * A high school diploma or equivalent. * Excellent customer service skills, with the ability to help customers in a friendly and compassionate manner. * The ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice. * The ability to read and follow directions. * Strong ability to retain confidential information pertaining to customer information. * Ability to calculate figures and amounts. * Excellent communication skills, both written and verbal. * Intermediate experience with Microsoft Office Suite/Google Apps. * Experience using multiple lines of contact (email/phone/chat/social). * Primarily sedentary work at a computer for prolonged periods of time. **Benefits and Perks** As an arenaflex team member, you'll enjoy: * Competitive pay. * Company-paid holidays. * Paid Time Off (PTO). * arenaflex on-site gym. * Newly renovated HQ. * 401(k) with up to a 4% employer match. * Life Flight Program, Voluntary. * Employee Assistance Program. * 50% Employee Discount. * 100% Employer Paid: Medical, Dental, and Vision. * 100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents. * Health Savings Account (HSA) employee option. **Work Environment and Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and continuous growth. Our HQ is a state-of-the-art facility that offers a comfortable and productive work environment. We're committed to creating a culture that's inclusive, diverse, and supportive of our team members' well-being and success. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our team members' growth and development. We offer: * Opportunities for career advancement and professional growth. * Training and development programs to enhance your skills and knowledge. * Mentorship and coaching to support your career goals. * A culture that encourages learning, experimentation, and innovation. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving a dynamic and innovative company forward, we want to hear from you! Apply now to join our arenaflex team and be part of a community that's redefining the fitness industry. Apply for this job Apply for this job