Experienced Customer Service Representative – First Notice of Loss (FNOL) Specialist for arenaflex – Delivering Exceptional Service in a Dynamic and Supportive Environment

Welcome to arenaflex arenaflex is a leading expert in the business of subrogation, trusted by companies to recover payments on damage claims, ensuring that the responsible party covers the costs of the damage caused. Our mission is built on providing outstanding customer service to both our clients and the parties involved in a claim, allowing our customers to focus on their core business. At arenaflex, we are driven by our Core Four principles: Process, Results, Culture, and Experience, which have been the cornerstone of our success and will continue to guide our future growth.Our Culture and Values arenaflex is more than just a workplace; it's a community that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in celebrating each other's achievements through company events and giving back to the community through volunteer activities. Our commitment to a healthy work-life balance means we support our team members in maintaining a fulfilling personal life alongside their professional responsibilities. If you're looking for a dynamic and supportive environment where you can thrive, arenaflex is the place for you.Job Overview We are seeking a highly skilled and customer-focused First Notice of Loss (FNOL) Representative to. As an FNOL Representative, you will be the first point of contact for customers reporting damage to their property. Your role will involve receiving inbound calls, providing quality communication services, and accurately recording FNOL claims. This is an exceptional opportunity to deliver exceptional service, work in a fast-paced environment, and be part of a team that makes a real difference.Key Responsibilities: Accept inbound calls from various stakeholders, including engineers, technicians, and field operators, to report First Notice of Loss (FNOL) claims. Communicate effectively with customers, ensuring that all interactions are professional, empathetic, and solution-focused. Accurately enter data into our customized database, ensuring all information is up-to-date and readily available. Report underground damage to locate companies as required, following established protocols and procedures.Provide outstanding service to customer representatives, addressing their queries and concerns in a timely and efficient manner. Analyze photos and map the correct location of damage, using your analytical skills to interpret visual data accurately. Requirements and Qualifications To be successful in this role, you will need: A minimum of 6 months to 1 year of previous customer service experience in a call center environment. High School Diploma or equivalent. Advanced phone and verbal communication skills, with the ability to articulate complex information clearly and concisely.Excellent written communication skills, with the ability to read and follow scripts accurately. Active listening skills, with the ability to empathize with customers and understand their needs. Ability to type a minimum of 55 words per minute error-free. Proficiency in bolthires Excel, Word, Outlook, PDFs, and internet searches. Experience with bolthires Teams is a plus. What We Offer At arenaflex, we believe in rewarding our team members for their hard work and dedication. Here are just a few of the perks you can expect: Paid time off, accrued at a rate of 5 hours per pay period, equivalent to 3 weeks in your first full year.A monthly internet service bolthires reimbursement of $50. A comprehensive benefits package, including a matched 401k plan. A tiered support bonus system, with the potential to earn additional income based on performance. An FNOL Incentive Program, offering high-performers the opportunity to earn more per month. A dynamic and supportive work environment that values work-life balance and employee well-being. Career Growth and Development At arenaflex, we are committed to the growth and development of our team members.We believe in providing opportunities for professional development, training, and advancement, helping you to achieve your career goals. Whether you're looking to specialize in a particular area or take on new challenges, we will support you every step of the way. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please note that we are unable to consider candidates residing outside of the United States, and applicants from certain states may be ineligible for employment at this time.Pre-employment drug screenings and criminal background checks are mandatory. arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. Conclusion Joining arenaflex as a First Notice of Loss (FNOL) Representative is more than just a job – it's an opportunity to be part of a dynamic team that makes a real difference. With our commitment to customer service, employee development, and community involvement, we offer a unique and rewarding work environment that will challenge you to grow and succeed.If you're ready to take your career to the next level and be part of a team that values excellence, to become a part of the arenaflex family.