**Experienced Customer Service Representative – Disaster Assistance Support**

At arenaflex, we are dedicated to supporting the Federal Emergency Management Agency (FEMA) in their mission to help people before, during, and after disasters. As a key member of our team, you will play a vital role in providing exceptional customer service to survivors of natural disasters, ensuring they receive the assistance they need during a challenging time. **About arenaflex** arenaflex is a leading provider of innovative solutions to government agencies, and we take pride in our commitment to delivering high-quality services that make a real difference in people's lives. Our team is passionate about creating a positive impact, and we are seeking like-minded individuals to join us in this mission. **Job Summary** We are seeking an experienced Customer Service Representative to support our disaster assistance program. As a remote worker, you will be responsible for providing exceptional customer service to individuals and businesses affected by natural disasters, answering their inquiries, and assisting them with the application process. This is a temporary position, and you will be required to work an eight-hour shift, five days a week, with flexibility to work nights and weekends as needed. **Key Responsibilities** * Collect information from customers and clients, and enter data into the central database * Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry * Review data for deficiencies or errors, correct any incompatibilities if possible, and check output * Retrieve data as requested * Maintain and update the database system as necessary * Respond to incoming calls, and make occasional outbound calls regarding FEMA * Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks * Complete basic call-related input in computer terminal to phone inquiries * Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate * Attention to detail, ability to multitask, and meet Quality Assurance (QA) and other key performance metrics * Track and document all inquiries using the applicable systems * Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures * Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions **Minimum Requirements** * High School Diploma or GED required * At least six (6) months of customer service/secretarial/telemarketing experience required * Ability to pass a federal background check * Ability to comply with moderate computer usage, including MS Office applications * Ability to work nights and weekends, as well as overtime and/or holidays as needed * Experience with and/or ability to use call center telephony equipment * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Must be a US Citizen per client requirements * Must reside in the Contiguous US * Call center experience preferred, but not required **Home Office Requirements** * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) * Private work area and adequate power source * All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date. **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in MS Office applications, including Word, Excel, and Outlook * Experience with call center telephony equipment and software * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs, including: * Ongoing training and coaching to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment that encourages collaboration and teamwork **Work Environment and Company Culture** arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on the following values: * Respect: We treat each other with respect and dignity, and we expect the same from our employees. * Integrity: We operate with integrity and transparency, and we hold ourselves accountable for our actions. * Excellence: We strive for excellence in everything we do, and we are committed to delivering high-quality services to our clients. * Teamwork: We work together as a team to achieve our goals, and we support each other in our individual and collective efforts. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and teamwork **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that values diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, cultures, and identities. **Pay Transparency** arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job