**Experienced Customer Service Representative – Dental Insurance Benefits and Claims Support**

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading provider of dental insurance benefits and claims support, as an Experienced Customer Service Representative. At arenaflex, we're committed to creating a workplace culture that's as vibrant and engaging as our customers. We're proud to have been recognized as a National Best Places to Work, Ingram's Best Company to Work For, and one of the Top 100 Healthiest Workplaces in America. Our team is dedicated to providing a great environment where people enjoy coming to work and have access to a balanced quality of life. **A Day in the Life of a Customer Service Representative at arenaflex** As an Experienced Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences and resolving complex issues related to dental insurance benefits and claims. Your day will be filled with: * Answering a high volume of inbound phone calls, providing accurate information about dental insurance benefits and claims * Listening attentively and asking questions to further determine the needs, requests, or concerns of subscribers and dental offices * Thoroughly documenting calls to include contact information, nature of the call, and resolution provided * Utilizing multiple resources to research and resolve any issues related to the inquiry and providing a follow-up response * Assisting with claims processing, including entry of claims, requesting information from customers, sending out refund requests, quarterly statements, and other communication as needed * Answering calls or written inquiries regarding pre-tax spending accounts, such as health and dependent care Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA) and other employee benefits (vision, COBRA, etc.) * Exhibiting a positive, professional demeanor and tact throughout all calls * Consistently adhering to all customer service performance metrics, such as call documentation, quality and accuracy of information provided, etc. **Requirements and Qualifications** To succeed in this role, you'll need: * High school diploma, some college preferred * Two years of experience in a high-volume customer service setting * Previous experience in healthcare/dental field, benefits claims, or consumer-driven health plans is preferred * Excellent written and verbal communication skills with strong attention to detail * Ability to thrive in a fast-paced, structured call center setting * Ability to utilize various technology platforms for effective communication, problem-solving, and relaying information to constituents * Ability to understand and become knowledgeable of Release of Information policies and procedures and HIPAA regulations, completing work in compliance with these and other standards * Intermediate skills in Microsoft Office and virtual communication applications such as Microsoft Teams, Zoom, etc. * Ability to quickly adapt and learn new technologies as they are implemented in the workplace * Must reside in one of the following states: Kansas, Oklahoma, Missouri, Texas, Nebraska, Iowa, or South Dakota * Regular and predictable attendance **Why Join arenaflex?** At arenaflex, we're committed to the personal and professional development of our employees. We offer a comprehensive benefits package, including: * Competitive compensation package that includes an annual bonus and merit increase * Top-notch health benefits: we offer best-in-class health, dental, vision, and supplemental plans * 401(k) plan with company match and additional contribution for those who are eligible * Employee Assistance Program for you and everyone in your household * Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs, and tuition reimbursement programs so employees can improve their knowledge and skills * Named the top 2022 and 2023 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits * Our Culture Champions Committee plans various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls, and many other activities to enhance employee connection and engagement **Work Environment and Culture** Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment. We put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork. **Training and Development** Our training program is designed to help you succeed in your role and grow within the company. You'll receive comprehensive training on our products, services, and systems, as well as ongoing coaching and feedback to help you develop your skills and knowledge. **Compensation and Benefits** We offer a competitive compensation package, including: * $17.50 - $19.00 per hour * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance * Work from home **How to Apply** If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. Apply Now! We're an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources. Apply for this job