**Experienced Customer Service Representative (Chat) – Vision Care Industry Pioneer**

At blithequark, we're revolutionizing the way people access vision care. As a leading provider of innovative products and services, we're committed to making a positive impact on the lives of our customers and the industry as a whole. With a rich history dating back almost 30 years, we've built a legendary culture that's award-winning and unparalleled. Our parent company, blithequark, is owned by KKR, one of the world's largest and most successful private equity investment companies. We're proud to be a part of a company that shares our values and is dedicated to putting the customer first. **Join Our Team** We're seeking an experienced Customer Service Representative (Chat) to join our team at blithequark. As a key member of our customer-facing team, you'll be responsible for providing top-notch service to our customers through live chat and email. If you're a self-starter with a passion for delivering exceptional customer experiences, we want to hear from you. **The Details** * **Start Date:** February 19, 2024 * **Training:** Three weeks of comprehensive training, Monday through Friday, from 10 AM to 5 PM MST. The fourth week will be your regular schedule, with training and post-training work performed remotely. * **Full Time or Part Time positions:** We offer both full-time and part-time positions to accommodate your needs. * **Starting base pay:** $15.00 per hour * **Shift:** Between 11 AM and 11 PM MST, with a required Saturday or Sunday shift each week **What You'll Do** As a Customer Service Representative (Chat), you'll be responsible for: * Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform * Replying to incoming emails from customers * Requesting contact lens prescriptions via phone from eye care providers as needed * Consulting customers on the best value for their contact lens purchase * Providing top-notch customer service in a fast-paced environment * Delivering solutions to customers in a way that creates a positive experience * Maintaining high performance metrics, including quality, sales, and dependability * Problem-solving and thinking on your feet to keep the customer and company in mind **Why We'll Love You** We're looking for a team member who embodies our company values: Big-hearted, Tenacious, Unconventional, and Better together! If you're a: * High school diploma (or GED equivalent) holder with a strong work ethic * Self-starter with great typing and computer skills (at least 35 words per minute) * Hustler who's driven, motivated, proactive, and disciplined * Multitasker who can prioritize and think on the fly * Innovator with a passion for delivering exceptional customer experiences * Previous customer service and sales experience is a plus **Perks** As a member of our team, you'll enjoy: * Free eye exams for your entire family * Deep discounts on lenses, glasses, and other services * Amazing healthcare coverage * Tuition reimbursement * 401(k) match * Exposure and training to other roles in the company * Career pathing, internal internships, and other development opportunities **Who You Are** If you're a humble, hungry, and smart individual with a technical aptitude, resourcefulness, and a self-motivated attitude, we want to hear from you. You're a collaborative team player who's always looking for ways to improve and grow. **Apply Now** If you're ready to join a dynamic team that's changing the face of vision care, apply now! As a remote applicant, you must live in one of the following approved states: Utah. Apply Job! **Note:** For remote applicants to be considered, you must live in one of the approved states listed above. Apply for this job