**Experienced Customer Service Representative – Bilingual Preferred; Florida Residency Required**
At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a customer service representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our members who need assistance with finding local community resources to meet their social needs. If you're passionate about making a positive impact and have a heart for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare company dedicated to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we're constantly pushing the boundaries of what's possible in healthcare.
**Our Heart At Work Behaviors**
At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer experiences. These behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs and concerns.
* **Collaboration**: We work together as a team to achieve our goals and deliver exceptional results.
* **Innovation**: We're always looking for new and better ways to deliver our services and make a meaningful impact.
* **Accountability**: We take ownership of our actions and results, and we're committed to continuous improvement.
**Job Summary**
As a customer service representative, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. You'll work closely with our team to provide personalized support and guidance, and you'll be expected to maintain a high level of professionalism and empathy in all interactions.
**Key Responsibilities**
* Perform inbound and outbound calls to members who need assistance with finding local community resources to meet their social needs.
* Provide personalized support and guidance to members, and help them navigate our resources and services.
* Work closely with our team to resolve member issues and concerns in a timely and effective manner.
* Maintain accurate and up-to-date records of member interactions and outcomes.
* Participate in ongoing training and development to improve your skills and knowledge.
* Collaborate with other teams to achieve our goals and deliver exceptional results.
**Essential Qualifications**
* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills.
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens.
* Working knowledge of Microsoft products (Outlook, Excel, folders).
* Ability to provide a designated workspace free from noise and other distractions.
* High-speed internet with the ability to hardwire via Ethernet from cable modem to PC.
* Bilingual preferred and must be able to pass language certification, if bilingual.
**Preferred Qualifications**
* At least 1 year in a call center setting.
* Inbound/outbound call center experience.
* Knowledge of Medicaid.
* Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply.
* Strong communication skills (oral and written).
* Strong analytical and problem-solving skills.
* Active listening proficiency.
* Ability to be receptive to feedback and to embrace continuous improvement.
* Positive attitude and strong interpersonal skills.
* Ability to display empathy towards customers' needs and concerns.
* Desire to contribute to building a positive team spirit.
**Education**
* GED/High School Diploma
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our company culture is built on our Heart At Work Behaviors, which include empathy, collaboration, innovation, and accountability.
**Compensation and Benefits**
We offer a competitive compensation package that includes:
* A base hourly rate or base annual full-time salary that ranges from $17.00 to $25.65.
* A comprehensive benefits package that includes medical, dental, and vision benefits.
* Eligibility for our 401(k) retirement savings plan and an Employee Stock Purchase Plan.
* A fully-paid term life insurance plan to eligible employees.
* Short-term and long-term disability benefits.
* Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**How to Apply**
If you're passionate about customer service and have a heart for making a positive impact, we want to hear from you! Please submit your application by [insert date] to be considered for this exciting opportunity. We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading healthcare company dedicated to transforming the way healthcare is delivered. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. With a strong focus on innovation, convenience, and affordability, we're constantly pushing the boundaries of what's possible in healthcare.
**Our Heart At Work Behaviors**
At arenaflex, we believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional customer experiences. These behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs and concerns.
* **Collaboration**: We work together as a team to achieve our goals and deliver exceptional results.
* **Innovation**: We're always looking for new and better ways to deliver our services and make a meaningful impact.
* **Accountability**: We take ownership of our actions and results, and we're committed to continuous improvement.
**Job Summary**
As a customer service representative, you'll be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. You'll work closely with our team to provide personalized support and guidance, and you'll be expected to maintain a high level of professionalism and empathy in all interactions.
**Key Responsibilities**
* Perform inbound and outbound calls to members who need assistance with finding local community resources to meet their social needs.
* Provide personalized support and guidance to members, and help them navigate our resources and services.
* Work closely with our team to resolve member issues and concerns in a timely and effective manner.
* Maintain accurate and up-to-date records of member interactions and outcomes.
* Participate in ongoing training and development to improve your skills and knowledge.
* Collaborate with other teams to achieve our goals and deliver exceptional results.
**Essential Qualifications**
* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills.
* Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens.
* Working knowledge of Microsoft products (Outlook, Excel, folders).
* Ability to provide a designated workspace free from noise and other distractions.
* High-speed internet with the ability to hardwire via Ethernet from cable modem to PC.
* Bilingual preferred and must be able to pass language certification, if bilingual.
**Preferred Qualifications**
* At least 1 year in a call center setting.
* Inbound/outbound call center experience.
* Knowledge of Medicaid.
* Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply.
* Strong communication skills (oral and written).
* Strong analytical and problem-solving skills.
* Active listening proficiency.
* Ability to be receptive to feedback and to embrace continuous improvement.
* Positive attitude and strong interpersonal skills.
* Ability to display empathy towards customers' needs and concerns.
* Desire to contribute to building a positive team spirit.
**Education**
* GED/High School Diploma
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed. Our company culture is built on our Heart At Work Behaviors, which include empathy, collaboration, innovation, and accountability.
**Compensation and Benefits**
We offer a competitive compensation package that includes:
* A base hourly rate or base annual full-time salary that ranges from $17.00 to $25.65.
* A comprehensive benefits package that includes medical, dental, and vision benefits.
* Eligibility for our 401(k) retirement savings plan and an Employee Stock Purchase Plan.
* A fully-paid term life insurance plan to eligible employees.
* Short-term and long-term disability benefits.
* Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**How to Apply**
If you're passionate about customer service and have a heart for making a positive impact, we want to hear from you! Please submit your application by [insert date] to be considered for this exciting opportunity. We're an equal opportunity and affirmative action employer, and we welcome applications from diverse candidates.
Apply Now
Apply Now