**Experienced Customer Service Representative - Benefits Enrollment Expert - 100% Remote Opportunity**

At arenaflex, we're dedicated to empowering individuals to thrive in their careers and make a lasting impact in the lives of our clients. As a Customer Service Representative - Benefits Enrollment Expert, you'll play a vital role in delivering exceptional support to ADP client employees, helping them navigate the complexities of company insurance programs and group insurance utilization. If you're passionate about providing top-notch customer service, possess a knack for explaining complex concepts, and are eager to grow with a dynamic organization, we invite you to join our team. **About arenaflex** arenaflex is a leading provider of Full-Stack Technology Services, Talent Services, and real-world application solutions. With a team of 80,000 strong, we partner with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our commitment to innovation, collaboration, and excellence has earned us a reputation as a trusted industry leader. As an equal opportunity employer, we celebrate diversity and inclusion, and we're dedicated to creating a workplace where everyone can thrive. **Job Summary** As a Customer Service Representative - Benefits Enrollment Expert, you'll be responsible for providing exceptional support to ADP client employees, helping them navigate the complexities of company insurance programs and group insurance utilization. You'll work closely with our team to deliver top-notch customer service, resolve issues, and provide expert guidance on benefits and open enrollment. This is a 100% remote opportunity, with a 3-month contract that offers opportunities for growth based on performance and demand. **Key Responsibilities** * Receive and respond to 30-40 inbound calls per day from ADP client employees, providing benefit and open enrollment information * Explain and interpret complex aspects of company insurance programs to employees and dependents * Examine, assess, and combine data to provide information on benefits and group insurance programs and utilization * Pinpoint needs for modification or changes in program design and administrative procedures * Record employee enrollment in benefits * Utilize expertise in a more complex aspect of the Benefit Clerk duties, requiring in-depth knowledge of benefit programs, company policies, and administrative procedures **Qualifications** * Customer Service: Previous customer service experience is required, with a proven track record of helping answer customer questions and resolving issues * Written & Verbal Communication: Excellent written and verbal communication skills are essential, as you'll be communicating with customers via inbound calls, minor email communication, and minor chat communication * Microsoft Office: Proficiency in basic Microsoft Office programs, including Outlook and Word, is required * Strong attendance and reliability are essential in this role **Training and Onboarding** * Training Schedule: The first 3-4 weeks of training will be held on-site at 1851 North Resler Drive, El Paso, Texas, 79911, from Monday to Friday, 7:30am-4pm * Schedule: After training, you'll work 40 hours per week, assigned between Monday to Friday, 6am-6pm, with one Saturday per month (overtime) * Schedules will be assigned and not changed after training **Contract Length and Opportunities for Growth** * Contract Length: 3-month contract, with opportunities for growth based on performance and demand * Benefits: Eligibility requirements apply to some benefits, which may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include medical, dental, and vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, and employee assistance program **Why Join arenaflex?** * 100% remote opportunity, with flexibility to work from anywhere * Opportunities for growth and development, based on performance and demand * Comprehensive benefits package, including medical, dental, and vision, critical illness, accident, and hospital, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, and employee assistance program * Collaborative and dynamic work environment, with a team of 80,000 strong * Equal opportunity employer, committed to diversity and inclusion **How to Apply** If you're passionate about delivering exceptional customer service, possess a knack for explaining complex concepts, and are eager to grow with a dynamic organization, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job