Experienced Customer Service Representative and Dispatcher for Leading Residential HVAC and Plumbing Services

Welcome to blithequark At blithequark, we have been committed to excellence since our founding in 1979. With a strong foundation built on values that have guided us from a small family-owned service business to a leading Northern Virginia residential HVAC and Plumbing contractor, we continue to strive for innovation and customer satisfaction. Our journey is a testament to the power of dedication, hard work, and a relentless pursuit of quality. As we look to the future, we are seeking talented individuals to join our team and contribute to our mission of providing exceptional service to our community. About the Role We are currently seeking a highly skilled and positive Customer Service Representative/Dispatcher to join our successful team in Chantilly, VA. As a CSR/Dispatcher at blithequark, you will play a vital role in ensuring the seamless operation of our service delivery. Your duties will include, but are not limited to: Dispatching service technicians according to their schedule, ensuring that our customers receive timely and efficient service. Answering incoming service calls and adjusting technician schedules as needed, providing exceptional customer service and resolving issues promptly. Resolving customer issues in a prompt and courteous manner, maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements. Maintaining accurate records and matching the type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency. Making outbound calls to keep the schedule filled and maintain the company's membership base, educating customers on our Membership benefits to make them lifelong customers. Being a good teammate to coworkers, collaborating to achieve common goals and providing support when needed. Requirements for Success To excel in this role, you will need: Previous experience in a call center environment, with a proven track record of providing exceptional customer service. Typing speed of approximately 70 words per minute, with accuracy and efficiency. A passion for talking with people and making them happy, using great communication skills to resolve issues and build strong relationships. The ability to work independently as well as within a team, with a strong sense of initiative and self-motivation. Familiarity with main cities and locations in Northern Virginia, with a good understanding of the local area. Attention to detail and the ability to think proactively, anticipating and resolving potential issues before they arise. Remote Work Requirements As a remote worker, you will need to provide: High-speed internet, with a reliable and stable connection. A quiet workspace with minimal background noise, allowing you to focus on your work and provide exceptional customer service. blithequark will provide a laptop and cell phone, ensuring that you have the tools and resources needed to succeed in your role. What We Offer At blithequark, we are committed to providing a competitive compensation package and a range of benefits to support your career growth and well-being. These include: Hourly rate of $16-$19, depending on experience, with opportunities for commission and bonuses. Medical, Dental, Vision, STD, LTD, and Life Insurance, providing comprehensive coverage for you and your loved ones. 401k retirement plan with match, helping you to plan for your future and achieve your long-term goals. 7 paid holidays per year, plus paid vacation and personal days, allowing you to rest and recharge. Continued education and training, with periodic classes and workshops to help you develop new skills and stay up-to-date with industry trends. Career Growth and Development At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of opportunities for training and development, including: On-the-job training and mentorship, providing you with the support and guidance you need to succeed in your role. Periodic performance reviews and feedback, helping you to identify areas for improvement and develop a plan for growth and development. Opportunities for advancement and promotion, allowing you to take on new challenges and advance in your career. Our Culture and Values At blithequark, we are proud of our culture and values, which are built on a foundation of excellence, integrity, and customer satisfaction. We believe in: Providing exceptional customer service, exceeding our customers' expectations and building strong relationships. Working together as a team, collaborating and supporting each other to achieve common goals. Embracing innovation and change, staying up-to-date with industry trends and best practices. Supporting our community, giving back and making a positive impact on the lives of those around us. Why Join blithequark? By joining blithequark, you will become part of a dynamic and growing team, with opportunities for career growth and development. You will be working with a company that is committed to excellence, integrity, and customer satisfaction, and that values its employees and supports their well-being. If you are a motivated and talented individual, looking for a new challenge and an opportunity to make a difference, we encourage you to apply for this exciting role. How to Apply If you are interested in this opportunity, please submit your application, including your resume and a cover letter, outlining your experience and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark. Apply for this job