**Experienced Customer Service Representative - Airport Operations (Ramp Agent) - Minneapolis, Minnesota**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? If so, we invite you to join blithequark's Airport Operations team as a Ramp Agent in Minneapolis, Minnesota. As a key member of our team, you will play a vital role in ensuring the safe and efficient transportation of cargo and baggage, while providing top-notch customer service to our passengers. **About blithequark** At blithequark, we are committed to providing exceptional customer experiences and delivering outstanding results. Our team of dedicated professionals is passionate about living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day. We believe in sharing success with our employees and providing opportunities for growth and development. As a Ramp Agent, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers and employees. **Key Responsibilities** As a Ramp Agent, you will be responsible for ensuring the safe and efficient transportation of cargo and baggage, while providing exceptional customer service to our passengers. Your key responsibilities will include: * Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to guiding incoming and departing aircraft from the gate positions. * Safeguarding cargo, baggage, and mail from damage, loss, and weather. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. * Maintaining a clean and organized work environment, adhering to safety protocols and procedures. **Work Environment and Schedule** As a Ramp Agent, you will work in a fast-paced environment with a focus on safety and efficiency. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, based on your seniority. Our team is committed to providing a safe and supportive work environment, with a focus on teamwork and collaboration. **Benefits and Perks** At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives. * 401(k) with generous company contributions up to 9%. * Paid time off, including vacation, holidays, paid personal time, maternity and parental leave. * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. * Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health. * Domestic and International space-available flight privileges for employees and eligible family members. * Career development programs to achieve your long-term career goals. * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. * Recognition rewards and awards through the platform Unstoppable Together. * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies. * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare. **What You Need to Succeed** To be successful as a Ramp Agent, you will need to: * Consistently prioritize safety and security of self, others, and personal data. * Embrace diverse people, thinking, and styles. * Possess a high school diploma, GED, or high school equivalency. * Be at least 18 years of age and have authorization to work in the United States. * Have a valid driver's license. * Proficiency in English. * Pass a physical ability test (PAT). You can prepare for the PAT by watching this video. * Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE. * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal. **What Will Give You a Competitive Edge** While not required, the following qualifications will give you a competitive edge: * Previous experience in customer service or a related field. * Knowledge of airport operations and procedures. * Certification in a related field, such as aviation or logistics. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Ramp Agent position at blithequark. Please visit our website to submit your application and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and employees. Apply Now! Apply for this job