**Experienced Customer Service Operations Supervisor – Remote Patient Access Support Team Lead**

Are you a seasoned leader with a passion for delivering exceptional customer service? Do you have a proven track record of successfully managing high-performing teams in a fast-paced, dynamic environment? If so, we invite you to join blithequark's Customer Service Management team as an Experienced Customer Service Operations Supervisor – Remote Patient Access Support Team Lead. At blithequark, we are committed to providing innovative solutions that improve the lives of patients and healthcare professionals. Our Customer Service Management team plays a critical role in ensuring that our customers receive the highest level of service and support. As a key member of this team, you will be responsible for overseeing the daily operations of a team of 70+ patient access support specialists, providing coaching and feedback, and driving business results through data-driven decision making. **About blithequark** blithequark is a leading healthcare company that is dedicated to improving the lives of patients and healthcare professionals. We are a values-driven organization that is committed to delivering exceptional customer service, innovation, and results. Our team is passionate about making a difference in the lives of others, and we are seeking like-minded individuals to join our team. **Responsibilities** As an Experienced Customer Service Operations Supervisor – Remote Patient Access Support Team Lead, you will be responsible for: * Collaboratively overseeing daily operations for an inbound and outbound patient access support team of 70+ team members * Maintaining development/training goals for team members in a 100% remote setting * Creating and maintaining Standard Operating Procedures and work instructions specific to the program * Conducting weekly, monthly, and quarterly reviews of program metrics and reporting out results to senior leadership * Testing/solutioning/approving program changes, including those related to Information Technology, platform upgrades, and modifications to program business rules * Handling creation, editing, and approval of employee timecards in accordance with time-keeper manager responsibilities in addition to other standard HR responsibilities as a people leader * Conducting development-based biweekly/monthly/quarterly 1x1s with team members and holding responsibility for providing effective coaching and feedback on both performance improvement and goal setting * Collaborating with internal business partners to provide effective responses and resolutions to complex program-related issues * Effectively managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager * Maintaining daily contact with client/3rd party partners by leveraging excellent verbal and written communication skills **Qualifications** * Bachelor's degree or equivalent work experience preferred * 3-5 years of experience in a related field preferred * Previous management experience preferred * Strong communication and presentation skills * Commitment to the continued development of oneself and team members **Training and Work Schedules** * Your new hire training will take place 8:00am-5:00pm CST, with mandatory attendance required. * This position is full-time (40 hours/week), with flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST. * You will work remotely, full-time, requiring a dedicated, quiet, private, distraction-free environment with access to high-speed internet. **Remote Details** * You will be responsible for providing high-speed internet, with the following requirements: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. + Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second). + Upload speed of 5Mbps (megabyte per second). + Ping Rate Maximum of 30ms (milliseconds). + Hardwired to the router. + Surge protector with Network Line Protection for CAH issued equipment. **Compensation and Benefits** * Anticipated salary range: $65,500 - $93,550. * Bonus eligible: No. * Benefits: blithequark offers a wide variety of benefits and programs to support health and well-being, including: + Medical, dental, and vision coverage. + Paid time off plan. + Health savings account (HSA). + 401k savings plan. + Access to wages before pay day with myFlexPay. + Flexible spending accounts (FSAs). + Short- and long-term disability coverage. + Work-Life resources. + Paid parental leave. + Healthy lifestyle programs. **Application Window** * The application window is anticipated to close on 02/11/2025. If interested in this opportunity, please submit your application as soon as possible. **Diversity and Inclusion** * blithequark supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. * blithequark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. **How to Apply** If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! Apply for this job