Experienced Customer Service Manager - Hospitality Industry for Short-Term Rentals at Blithequark

Join the Blithequark Team: Deliver Exceptional Guest Experiences in the Short-Term Rental Industry Blithequark is a leading provider of furnished housing solutions, offering a unique blend of comfort and convenience to travelers and temporary residents. With a growing presence in major cities, we are seeking a highly skilled and customer-focused individual to join our Hospitality team as a Customer Service Manager. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, managing guest communications, and coordinating operational needs across our properties. About Blithequark Blithequark operates a portfolio of fully furnished apartments, available for nightly to monthly rentals, advertised on popular platforms such as Airbnb, Vrbo, and Booking.com. Our properties are carefully managed to provide a seamless and enjoyable experience for our guests. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and building long-term relationships with our guests and partners. Job Summary We are looking for a part-time Customer Service Manager to join our Hospitality team, working approximately 20 hours per week, from 3 pm to 10 pm CST, Monday through Wednesday, with potential for additional hours as the company continues to grow. The ideal candidate will have a strong background in customer service and hospitality, with excellent communication skills, attention to detail, and proficiency in modern technologies. Key Responsibilities Provide exceptional customer service to Blithequark guests, responding to their queries, concerns, and feedback in a timely and efficient manner. Conduct guest screening to ensure safety and security, complying with Blithequark and property partner requirements. Manage guest reservations, including booking suggestions, alterations, and cancellations. Utilize digital communication systems to manage guest communications, including messages, emails, calls, and texts. Address guest complaints, conducting research and negotiating solutions to ensure guest satisfaction. Troubleshoot maintenance and technology issues, lockouts, and other guest issues, collaborating with relevant stakeholders as needed. Coordinate operational needs with Blithequark staff, including scheduling repairs and maintenance, and monitoring turnovers. Serve as a point of contact for property partner communications, managing listing marketing and revisions as needed. Analyze guest reviews to identify opportunities for improvement and implement changes to enhance the guest experience. Manage social media and periodic public relations activities to promote Blithequark properties and services. Requirements and Qualifications Essential Qualifications: 2+ years of experience in customer service, hospitality, or a related field. College diploma or equivalent. Reliable smartphone, computer, and high-speed Wi-Fi connection at all times. Ability to respond to messages within 5 minutes or less. Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively. Excellent communication skills, both written and verbal, with a positive attitude and exceptional customer service presence. Proficiency in spreadsheets, word documents, and similar operational software. Ability to work independently as well as part of a team. Willingness to work 4 days a week, including weekends and holidays. Ability to pass a background check and provide 2-3 references from past or current supervisors. Preferred Qualifications: Experience in the short-term rental industry or a similar field. Familiarity with property management software and technologies. Certifications or training in customer service, hospitality, or a related field. What We Offer At Blithequark, we are committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Service Manager, you can expect: Competitive hourly rate of $20.00 per hour. Flexible schedule, with opportunities for additional hours as the company grows. Opportunities for professional growth and development in the hospitality industry. A collaborative and supportive team environment. Recognition and rewards for outstanding performance. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, highlighting your relevant experience and qualifications. As a valued member of our team, you will play a critical role in shaping the guest experience and contributing to the success of Blithequark. We look forward to hearing from you and exploring how you can join our team! Apply for this job