**Experienced Customer Service Management Supervisor – Remote Opportunity at arenaflex**

As a seasoned professional in customer service management, you have a unique opportunity to join arenaflex, a leading organization in the industry, as a Supervisor, Customer Service Management. In this role, you will be responsible for overseeing the daily operations of the Access & Patient Support department, ensuring that customers receive exceptional service and support. **About arenaflex** arenaflex is a dynamic and innovative company that is committed to delivering exceptional customer experiences. With a strong focus on customer-centricity, arenaflex has built a reputation for excellence in the industry. Our team is passionate about making a difference in the lives of our customers, and we are seeking a talented and motivated individual to join our team as a Supervisor, Customer Service Management. **Key Responsibilities** As a Supervisor, Customer Service Management, you will be responsible for: * Supervising Access Patient Support staff who perform customer services and enrollment activities, as well as reimbursement staff who perform benefit investigations for pharmacy and medical benefit coverage * Overseeing the staffing schedule to meet the requirements outlined by client contracts and company policies and procedures * Directly supervising employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws * Responsibilities include training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints and resolving problems, and attending client meetings as necessary * Setting priorities for the team to ensure task completion, coordinating work activities with other supervisors * Applying expertise to solve standard and non-standard problems within own area * Making decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaching/supporting subordinates in their decision-making efforts * Providing direction in discussing and creating development plans * Providing input into succession planning process for own work area * Aligning individual goals for self and others with work area/functional goals * Building confidence and respect of others through a positive and energizing style * Assisting work team in the achievement of goals/commitments; achieving own goals/commitments regardless of obstacles * Working within budgetary/financial objectives set by manager, applying knowledge of profit drivers to work processes within own area * Identifying specific opportunities for long-term change within own work team or product/service * Building customer relationships, interpreting customer needs and assessing their business requirements * Leveraging customer knowledge to develop alternative solutions and shares key learnings with others * Resolving day-to-day or routine problems using defined processes * Working/brainstorming with work team and providing suggestions for solutions that contain the appropriate level of risk; ensuring work team understands and supports the focus on operational excellence * Actively building relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentoring and empowering others to achieve success * Effectively listening to and explaining difficult issues to reach shared understanding and build alignment **Qualifications** To be successful in this role, you will need: * A Bachelor's degree or equivalent work experience * 3-5 years of experience in the Healthcare field * Strong leadership skills * Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation * Advanced knowledge of healthcare reimbursement * Experience with Microsoft Office products, including Word, PowerPoint, Teams, Outlook, and Excel * Excellent observation skills to easily identify trends and problems while providing solutions * Superior written and verbal communication skills * Ability to effectively present information in a one-on-one and small group situations to customers, clients, and other employees * Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome * Thrive in a competitive and dynamic team environment * Experience in phone-based customer service * Passionate about developing oneself and others * Effective communication skills * Adaptable and flexible * Self-motivated and dependable * Critical and creative thinking * Organized, punctual, and efficient **Training and Work Schedules** Your new hire training will take place from 8:00am-5:00pm CT, with mandatory attendance required. This position is full-time (40 hours/week), and employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am-7:00pm CT. **Remote Details** You will work remotely, full-time, and will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. arenaflex will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet, which must meet the following requirements: * Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location * Download speed of 15Mbps (megabyte per second) * Upload speed of 5Mbps (megabyte per second) * Ping Rate Maximum of 30ms (milliseconds) * Hardwired to the router * Surge protector with Network Line Protection for arenaflex issued equipment **Compensation and Benefits** arenaflex offers a competitive salary range of $65,500 - $93,500, with a bonus eligibility of no. Our benefits package includes: * Medical, dental, and vision coverage * Paid time off plan * Health savings account (HSA) * 401k savings plan * Access to wages before payday with myFlexPay * Flexible spending accounts (FSAs) * Short- and long-term disability coverage * Work-Life resources * Paid parental leave * Healthy lifestyle programs **Application Window** The application window is anticipated to close on 12/22/2024, but we encourage you to submit your application as soon as possible. The hourly range listed is an estimate, and pay at arenaflex is determined by multiple factors, including geographical location, relevant education, experience, and skills, and an evaluation of internal pay equity. **Diversity and Inclusion** arenaflex supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. arenaflex is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law. **Ready to Apply?** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply for this job