**Experienced Customer Service Guide – Human Services Specialist 1 at arenaflex**

**Job Summary:** Join arenaflex, a leading organization in the human services sector, as a Customer Service Guide – Human Services Specialist 1. As a key member of our team, you will play a vital role in providing exceptional customer service to individuals and families seeking support and resources. This is an exciting opportunity to make a positive impact on the lives of Oregonians in need, while working in a dynamic and inclusive environment. **About arenaflex:** arenaflex is a forward-thinking organization that is dedicated to providing innovative solutions to complex social issues. With a strong commitment to equity and diversity, we strive to create a welcoming and inclusive environment for all individuals, regardless of their background or circumstances. Our team is passionate about making a difference in the lives of those we serve, and we are seeking like-minded individuals to join our ranks. **Responsibilities:** As a Customer Service Guide – Human Services Specialist 1, you will be responsible for: * Providing exceptional customer service to individuals and families seeking support and resources * Assisting with the day-to-day functions of the office, including mail distribution, case transfers, and other administrative tasks * Greeting and assisting Oregonians through a trauma-informed lens, providing culturally appropriate services that recognize and value the worth of each individual * Working collaboratively with a team to support the business needs of the office, rotating tasks as needed * Providing information and referrals to customers, both in person and over the phone * Communicating with customers to resolve conflicts and disputes, developing meaningful relationships with colleagues that foster trust, inclusivity, and respect * Using multiple systems in tandem for research and tracking details for each customer or case, eliciting information from applicants/recipients for a program/service * Adapting communication style to explain complex information to diverse audiences, including groups who are unfamiliar with the subject and/or learn and communicate differently than you * Meeting or exceeding specific goals and objectives, independently identifying, assessing, and resolving barriers or inefficiencies **Essential Qualifications:** * Two years of experience either interviewing to obtain personal or technical information or substantial people contact, with a high volume of paperwork involved * College-level courses may be substituted for the experience on a year-for-year basis * Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion * Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues that foster trust, inclusivity, and respect * Experience with computer skills, including usage and functionality of computers, web browsers, Microsoft programs, quality keyboarding, and multiline telephone * Experience using multiple systems in tandem for research and tracking details for each customer or case * Experience adapting communication style to explain complex information to diverse audiences **Preferred Qualifications:** * Experience working in a human services setting, with a focus on providing support and resources to individuals and families * Experience working with diverse populations, including those with disabilities, language barriers, and cultural differences * Experience using trauma-informed practices to support individuals and families * Experience working in a fast-paced environment, with a high volume of individual and family contact * Experience with case management software and other technology systems **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations * Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound judgments * Ability to work collaboratively as part of a team, with a focus on providing exceptional customer service * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines * Ability to adapt to changing priorities and procedures, with a focus on flexibility and adaptability * Strong computer skills, including proficiency in Microsoft Office and other software applications **Work Environment and Culture:** arenaflex is committed to creating a welcoming and inclusive environment for all employees. We strive to provide a work environment that is supportive, collaborative, and respectful, with a focus on promoting diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of those we serve, and we are seeking like-minded individuals to join our ranks. **Benefits:** arenaflex offers a comprehensive benefits package, including: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and supportive work environment * Flexible work arrangements, including telecommuting options * Access to training and development opportunities * Opportunities for advancement and career growth **How to Apply:** If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any other requested materials, to the contact information provided below. **Contact Information:** Michelle Ochoa Recruiter, arenaflex Email: [[email protected]](mailto:[email protected]) Phone: 541-952-9928 **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, including those with disabilities, language barriers, and cultural differences. We are an affirmative action employer and are committed to providing equal employment opportunities to all applicants and employees. **Application Deadline:** The application deadline for this position is [insert date]. We encourage you to apply early, as we will be reviewing applications on a rolling basis. **Note:** arenaflex is a large organization with a diverse range of roles and opportunities. If you are interested in learning more about our organization and the opportunities we offer, please visit our website at [www.arenaflex.com]( Apply for this job