Experienced Customer Service Event Expert – Live Events Ticketing Support and Customer Experience Enhancement

Introduction to blithequark At blithequark, we believe that live events have the power to unite people and create unforgettable experiences. With our cutting-edge technology and fan-centric approach, we are revolutionizing the ticketing industry to make it more accessible, efficient, and enjoyable for everyone involved. Our mission is to simplify and modernize the way people experience live events, and we're looking for talented individuals to join our team and help us achieve this goal. About the Role As a Customer Service Event Expert at blithequark, you will be the voice of our company, providing top-notch support to our customers through various channels, including phone, email, and chat. You will be responsible for resolving customer issues, staying up-to-date with our latest features, and working closely with our Enterprise clients and ticketed events team. If you're passionate about delivering exceptional customer service and have a love for live events, we want to hear from you. Key Responsibilities Provide specialized support to customers through email, chat, and phone, with a focus on SeatGeek Enterprise customer support Work with metrics and consumer insights to help improve blithequark's services and performance Utilize various tools, such as Talkdesk, Zendesk, internal admin, Slack, Google business tools, Github, Looker, and Jira, to manage customer interactions and resolve issues Go above and beyond to ensure customer satisfaction and loyalty Attend regular strategy meetings to discuss performance, goals, and areas for improvement As you gain expertise, take on more project-based work, handling specialized and escalated customer contacts, and contribute to the growth and development of the Customer Experience team Essential Qualifications Bachelor's degree or equivalent experience in Customer Service or a related field Experience working in a high-volume customer service environment, preferably in a tech startup or similar industry Strong understanding of the importance of data-driven decision-making and the ability to interpret metrics and consumer insights Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support Passion for technology, customer experiences, and live events Ability to work in a fast-paced environment, adapt to changing priorities, and maintain a high level of professionalism and composure under pressure Reliable, high-speed internet connection (at least 35 Mbps, 50+ Mbps strongly preferred) Preferred Qualifications Proficiency in Spanish or other languages Experience working with customer service software and tools, such as Talkdesk and Zendesk Knowledge of the ticketing industry and live events sector Previous experience working in a remote or flexible work environment Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Event Expert, you'll have the opportunity to take on more responsibilities, contribute to the development of the Customer Experience team, and advance in your career. We offer regular training and development programs, as well as opportunities for professional growth and advancement. Work Environment and Company Culture blithequark is a dynamic and innovative company that values diversity, inclusivity, and creativity. We believe in fostering a positive and supportive work environment that encourages collaboration, open communication, and mutual respect. Our team is passionate about live events and dedicated to delivering exceptional customer experiences. We're looking for like-minded individuals who share our values and are excited about the opportunity to join our team. Compensation and Benefits We offer a competitive salary of $22/hour, as well as a range of benefits, including: Flexible work environment, with the option to work remotely or in the office WFH stipend to support your home office setup Flexible PTO and paid family leave 401(k) matching program Health, vision, dental, and life insurance Annual subscriptions to Headspace, Ginger.io, and One Medical $120/month ticket stipend to attend live events Annual subscription to Spotify, Apple Music, or Amazon music Conclusion If you're passionate about delivering exceptional customer service, have a love for live events, and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Event Expert position at blithequark. Join our team and be part of a dynamic and innovative company that's changing the face of the ticketing industry. Apply now and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job