**Experienced Customer Service & E-Commerce Associate Team Leader – Driving Excellence in Grocery Delivery & Pickup Experience**

At arenaflex, we're not just a grocery store – we're world-changers. Our purpose is to nourish people and the planet, and we're committed to making a meaningful difference in our communities and beyond. As a Customer Service & E-Commerce Associate Team Leader, you'll play a vital role in leading and executing our Customer Service & E-Commerce programs, ensuring a seamless checkout experience and grocery delivery & pickup at our stores. If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you. **About arenaflex** arenaflex is a leader in the grocery industry, dedicated to providing high-quality products and exceptional customer experiences. Our stores are more than just a place to shop – they're community hubs where people come together to connect, learn, and grow. We're committed to creating a positive and inclusive work environment that fosters personal growth, creativity, and innovation. **Job Responsibilities** As a Customer Service & E-Commerce Associate Team Leader, you'll be responsible for: * Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service * Establishing clear expectations for balancing in-store customer service and completing online orders * Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers * Maintaining a strong knowledge and awareness of relevant competitors and industry trends * Ensuring an effective and efficient response to customer questions, requests, and/or concerns * Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners * Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale * Maintaining Team Member safety and security standards * Ensuring compliance with relevant regulatory rules and standards * Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover * Maintaining cleanliness of workspaces, including staging areas and coolers * Maintaining security of equipment, such as MSRs, phones, and currency counters * Proactively identifying process improvement opportunities * Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals **Job Skills** To succeed in this role, you'll need: * Strong ability to perform task management, balancing dynamic customer flows * Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience * Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance) * Strong ability to communicate performance analysis findings and actions, both verbally and in writing * Excellent interpersonal, motivational, team building, and customer relationship skills * Ability to teach others in a positive and constructive manner * Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate * Proficiency with email, Microsoft Office, and operations-related applications * Proficiency with mobile applications, dashboards, and basic understanding of retail systems capabilities **Qualifications** To be considered for this role, you'll need: * 18+ months of retail experience, including 6+ months of supervisory experience * Strong leadership and communication skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong analytical and problem-solving skills * Ability to lift 50 lbs and work in a standing position for long periods **Physical Requirements/Working Conditions** This role requires: * Ability to lift 50 lbs * Standing/walking 6-8 hours in an 8-hour workday * Hand use: Single grasping, fine manipulation, pushing, and pulling * Work requires the following motions: bending, twisting, squatting, and reaching * Exposure to FDA-approved cleaning chemicals * Exposure to temperatures 90 degrees Fahrenheit * Ability to work in a wet and cold environment * Ability to work a flexible schedule, including nights, weekends, and holidays as needed * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery **Compensation and Benefits** arenaflex offers a competitive hourly wage range of $20.05-$35.00, commensurate with experience. We also offer a comprehensive benefits package, including: * Health insurance * Retirement plan benefits * Eligibility for a store discount * Paid time off * Access to other benefit programs **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. **How to Apply** If you're passionate about delivering exceptional customer service, driving safety and quality, and leading high-performing teams, we want to hear from you. Apply now to join our team and become a part of our mission to nourish people and the planet. Learn more about our benefits Apply now Apply for this job