**Experienced Customer Service Associate – Retail Grocery Store**
At arenaflex, we're committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a great place to work, we empower our team members to be their authentic selves and celebrate the unique qualities that make each person special. Our Belonging, Inclusion and Diversity Statement is a testament to our dedication to creating a workplace where everyone feels valued, respected, and supported.
**Job Summary:**
We're seeking an experienced Customer Service Associate to join our retail grocery store team at arenaflex. As a Customer Service Associate, you will play a vital role in increasing customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services. You will be responsible for addressing customer issues and concerns, resolving them to the customer's satisfaction, and maintaining a positive attitude. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to upholding arenaflex's values, we want to hear from you!
**Primary Responsibilities & Accountabilities:**
* Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
* Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
* Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
* Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
* Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
* Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
* Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
* Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
* Maintain confidentiality of information.
* Put up discarded or returned merchandise.
* Perform cashier associate duties, as necessary.
* Perform pricing duties, as necessary.
* Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
* Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.
* Perform other job-related duties as assigned.
**Qualifications:**
* Minimum:
+ Must be 18 years of age.
+ High school diploma or equivalency.
+ Ability to read, write, and speak English proficiently.
+ Ability to understand and follow English instructions.
+ Authorization to work in the United States or the ability to obtain the same.
+ Successful completion of pre-employment drug testing and background check.
* Preferred:
+ Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
+ Possess a proficient working knowledge of office, front-end systems, and equipment.
+ Possess proficient computer skills.
+ Possess demonstrated skills in the ability to perform and deliver customer service expectations.
+ Demonstrate good organizational skills.
+ High standard of integrity and reliability.
**Required Behaviors:**
* Lives the Values by embracing the essence of the company, demonstrating a commitment to the company's goal and values.
* Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
* Business-driven, showing passion for the business, delivering results consistently.
* Customer-orientated, by passionately demonstrating that the customer comes first, always by putting the customer's needs above all else.
* People Passion, through consistently treating others with respect and dignity.
**Knowledge, Skills, Abilities:**
* Compliance with all company policies and procedures.
* Must complete service training within sixty (60) days of position start date.
**What We Offer:**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
**How to Apply:**
If you're passionate about delivering exceptional customer service and are committed to upholding arenaflex's values, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Apply Now
Apply Now
**Job Summary:**
We're seeking an experienced Customer Service Associate to join our retail grocery store team at arenaflex. As a Customer Service Associate, you will play a vital role in increasing customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services. You will be responsible for addressing customer issues and concerns, resolving them to the customer's satisfaction, and maintaining a positive attitude. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to upholding arenaflex's values, we want to hear from you!
**Primary Responsibilities & Accountabilities:**
* Provide continuous attention to customer needs; greet, assist, and thank customers in a prompt, courteous, and friendly manner.
* Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
* Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
* Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
* Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
* Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
* Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
* Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
* Maintain confidentiality of information.
* Put up discarded or returned merchandise.
* Perform cashier associate duties, as necessary.
* Perform pricing duties, as necessary.
* Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
* Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.
* Perform other job-related duties as assigned.
**Qualifications:**
* Minimum:
+ Must be 18 years of age.
+ High school diploma or equivalency.
+ Ability to read, write, and speak English proficiently.
+ Ability to understand and follow English instructions.
+ Authorization to work in the United States or the ability to obtain the same.
+ Successful completion of pre-employment drug testing and background check.
* Preferred:
+ Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
+ Possess a proficient working knowledge of office, front-end systems, and equipment.
+ Possess proficient computer skills.
+ Possess demonstrated skills in the ability to perform and deliver customer service expectations.
+ Demonstrate good organizational skills.
+ High standard of integrity and reliability.
**Required Behaviors:**
* Lives the Values by embracing the essence of the company, demonstrating a commitment to the company's goal and values.
* Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
* Business-driven, showing passion for the business, delivering results consistently.
* Customer-orientated, by passionately demonstrating that the customer comes first, always by putting the customer's needs above all else.
* People Passion, through consistently treating others with respect and dignity.
**Knowledge, Skills, Abilities:**
* Compliance with all company policies and procedures.
* Must complete service training within sixty (60) days of position start date.
**What We Offer:**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
**How to Apply:**
If you're passionate about delivering exceptional customer service and are committed to upholding arenaflex's values, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Apply Now
Apply Now