**Experienced Customer Service Associate Representative – Hybrid Role in Honolulu, HI**
**Join arenaflex in our mission to deliver exceptional patient care and experience the unique culture of our team**
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, where we're dedicated to providing top-notch patient care and support. As a Customer Service Associate Representative in our Honolulu, HI office, you'll be at the forefront of our patient care efforts, responding to phone inquiries and addressing each with care, detail, and empathy.
**About arenaflex**
arenaflex is a leading healthcare organization that creates pharmacy, care, and benefit solutions to improve health and increase vitality. We're committed to innovation and making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
**Key Responsibilities:**
As a Customer Service Associate Representative, you'll be responsible for:
* Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills, and added support from your team to answer patient calls effectively.
* Using expert listening skills to address patient questions and concerns empathetically and documenting all interactions.
* Assisting patients with prescription refills, scheduling shipments, and addressing billing questions.
**What You Should Have:**
* High School Diploma / GED required
* 1 year of relevant call center experience preferred
* 1 year Previous medical insurance or pharmacy experience preferred
* General PC knowledge including Microsoft Office and Outlook
* Excellent communication skills (verbal and written)
* Empathetic and genuine customer service skills
**What You'll Love About Working at arenaflex:**
* Fun, friendly, and unique culture
* Choice of three unique medical plans
* Prescription Drug, Dental, Vision, and Life Insurance
* Employee Contributions for HRA and HSA accounts
* 401K with Company Match
* Paid Time Off and Paid Holidays
* Tuition Assistance
**Work Environment and Culture:**
Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you'll be on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Our office is a dynamic and supportive environment where you'll have the opportunity to grow and develop your skills.
**Compensation and Benefits:**
We offer a competitive hourly rate of $17-$18 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits, including medical, vision, dental, and well-being and behavioral health programs.
**Requirements for Remote Work:**
If you'll be working from home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Equal Employment Opportunity:**
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
**Reasonable Accommodation:**
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy:**
The arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
**Apply Now:**
Ready to join our team and make a difference in the lives of our patients? Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, where we're dedicated to providing top-notch patient care and support. As a Customer Service Associate Representative in our Honolulu, HI office, you'll be at the forefront of our patient care efforts, responding to phone inquiries and addressing each with care, detail, and empathy.
**About arenaflex**
arenaflex is a leading healthcare organization that creates pharmacy, care, and benefit solutions to improve health and increase vitality. We're committed to innovation and making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
**Key Responsibilities:**
As a Customer Service Associate Representative, you'll be responsible for:
* Helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills, and added support from your team to answer patient calls effectively.
* Using expert listening skills to address patient questions and concerns empathetically and documenting all interactions.
* Assisting patients with prescription refills, scheduling shipments, and addressing billing questions.
**What You Should Have:**
* High School Diploma / GED required
* 1 year of relevant call center experience preferred
* 1 year Previous medical insurance or pharmacy experience preferred
* General PC knowledge including Microsoft Office and Outlook
* Excellent communication skills (verbal and written)
* Empathetic and genuine customer service skills
**What You'll Love About Working at arenaflex:**
* Fun, friendly, and unique culture
* Choice of three unique medical plans
* Prescription Drug, Dental, Vision, and Life Insurance
* Employee Contributions for HRA and HSA accounts
* 401K with Company Match
* Paid Time Off and Paid Holidays
* Tuition Assistance
**Work Environment and Culture:**
Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you'll be on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Our office is a dynamic and supportive environment where you'll have the opportunity to grow and develop your skills.
**Compensation and Benefits:**
We offer a competitive hourly rate of $17-$18 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits, including medical, vision, dental, and well-being and behavioral health programs.
**Requirements for Remote Work:**
If you'll be working from home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
**Equal Employment Opportunity:**
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
**Reasonable Accommodation:**
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy:**
The arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
**Apply Now:**
Ready to join our team and make a difference in the lives of our patients? Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now