**Experienced Customer Service Associate - Nights and Weekends at arenaflex**

**Join the arenaflex Team and Unlock a World of Opportunities** Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have a passion for delivering exceptional service and a keen interest in the live event industry? Look no further than arenaflex, a leading provider of innovative solutions for the ticketing and event space. We are seeking an experienced Customer Service Associate to join our team, working nights and weekends to provide elite service to our valued sellers and customers. **About arenaflex** arenaflex is a dynamic and forward-thinking company that is revolutionizing the way people experience live events. With a strong focus on innovation, customer satisfaction, and employee development, we are committed to creating a work environment that is engaging, inclusive, and supportive. Our team is passionate about delivering exceptional service and creating memorable experiences for our customers, and we are seeking like-minded individuals to join our ranks. **The Opportunity** As a Customer Service Associate at arenaflex, you will play a critical role in managing transactions and relationships with our valued sellers and customers. You will be responsible for taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing elite service to both our sellers and our customers. This is a unique opportunity to join a dynamic team and contribute to the growth and success of a leading company in the ticketing and event space. **Your Role Expectations** As a Customer Service Associate at arenaflex, your role expectations will progress as follows: **30 Days in** * Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. **60 Days in** * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. **90 Days in** * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring** * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in live event space and eager to learn attitude. **Work Schedule** * The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. * Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: + 1:30pm-10:00pm, with Tuesday/Wednesday off. + 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** * $40,000 base salary with overtime eligibility. * Bi-annual bonuses. * Annual equity grant. * Any hours worked over 40/week are overtime eligible. **Why Join arenaflex?** * Competitive salary and benefits package. * Opportunities for career growth and development. * Collaborative and supportive work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and innovative solutions. **How to Apply** If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply now! Please submit your resume and cover letter to [arenaflex Careers Page](#). **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. **#IND** **#LI-BW1** Apply for this job