**Experienced Customer Service Associate – Morgantown Location**
At arenaflex, we're dedicated to delivering an exceptional customer experience that fulfills lives every day. As a Customer Service Associate, you'll play a vital role in supporting our store management team to provide top-notch service, food, and beverages to our valued customers. If you're passionate about delivering outstanding customer experiences and working in a fast-paced environment, we'd love to hear from you!
**About arenaflex**
arenaflex is a leading retail and convenience store chain that's committed to providing high-quality products and services to our customers. With a rich history of innovation and customer satisfaction, we're always looking for talented individuals to join our team. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to making a positive impact in our communities.
**Key Responsibilities**
As a Customer Service Associate, your primary responsibilities will include:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Stopping fuel pumps if necessary
* Preparing made-to-order food and beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring coffee thermals are filled and working properly
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, and inspecting all items
* Pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices
* Completing all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
* Completing other tasks as assigned by store management
**Essential Functions**
To succeed in this role, you'll need to possess the following essential functions:
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Must be able to work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
While a high school diploma or equivalent is preferred, we welcome candidates who are pursuing their education. Prior food service and/or customer service experience is also a plus.
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* A dynamic and supportive work environment
* Discounts on arenaflex products and services
* Opportunities for overtime and bonuses
* A fun and fast-paced work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we'd love to hear from you! Apply now to join our team as a Customer Service Associate in Morgantown.
Apply Now
**About arenaflex**
arenaflex is a leading retail and convenience store chain that's committed to providing high-quality products and services to our customers. With a rich history of innovation and customer satisfaction, we're always looking for talented individuals to join our team. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to making a positive impact in our communities.
**Key Responsibilities**
As a Customer Service Associate, your primary responsibilities will include:
* Greeting and providing an enjoyable shopping experience for all customers
* Responding to customer requests and complaints in a timely and courteous manner
* Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
* Communicating with the management team regarding customer requests and concerns
* Operating the cash register, scanning items, bagging merchandise, and handling different methods of payment
* Maintaining proper cash levels in the register drawer and change machines
* Activating fuel and gift cards and assisting with lottery purchases as needed
* Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products
* Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
* Performing customer fuel transactions and monitoring activities at the fuel court
* Stopping fuel pumps if necessary
* Preparing made-to-order food and beverages according to recipe or customer specifications
* Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
* Ensuring coffee thermals are filled and working properly
* Ensuring the proper execution of assigned foodservice and beverage programs and procedures
* Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
* Following proper coding procedures, checking expiration codes, and inspecting all items
* Pulling expired items, documenting, and discarding
* Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices
* Completing all store housekeeping functions, including cleaning, dusting, sweeping, mopping, emptying trash, etc.
* Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
* Completing other tasks as assigned by store management
**Essential Functions**
To succeed in this role, you'll need to possess the following essential functions:
* Ability to work well individually as well as in a team environment
* Good communication skills
* Excellent customer service skills
* Ability to learn FSRA process and procedures and demonstrate on a daily basis
* Ability to work overtime as needed
* Ability to multi-task in a fast-paced environment
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
* Must be able to lift and carry up to 35 lbs
* Must be able to work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
* Must be at least 16 years old
* Must have reliable transportation
* Must wear slip-resistant shoes at all times
* Must be able to tolerate exposure to cleaning products
**Basic Qualifications**
While a high school diploma or equivalent is preferred, we welcome candidates who are pursuing their education. Prior food service and/or customer service experience is also a plus.
**What We Offer**
As a Customer Service Associate at arenaflex, you'll enjoy a range of benefits, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* A dynamic and supportive work environment
* Discounts on arenaflex products and services
* Opportunities for overtime and bonuses
* A fun and fast-paced work environment
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we'd love to hear from you! Apply now to join our team as a Customer Service Associate in Morgantown.
Apply Now