**Experienced Customer Service Associate I (Remote) – Homeownership Made Possible at arenaflex**

At arenaflex, we believe that everyone deserves the opportunity to make their dream of homeownership a reality. As a Customer Service Associate I, you will play a vital role in helping our customers navigate the complexities of homeownership, providing exceptional service and support every step of the way. **About arenaflex** arenaflex is a leading provider of mortgage and financial services, dedicated to helping individuals and families achieve their goals of homeownership. Our purpose is simple: to keep the dream of homeownership alive. We achieve this by fostering a culture of collaboration, innovation, and customer-centricity. Our team members are passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that is relaxed, casual, and supportive. **Why Choose arenaflex?** At arenaflex, we're not just a company – we're a community. We believe in empowering our team members to grow and develop their skills, and we offer a range of benefits and programs to support their success. Some of the perks of working at arenaflex include: * **Team member mortgage loan program and down payment assistance program**: We're committed to helping our team members achieve their own goals of homeownership. * **Student Debt Repayment program**: We want to help our team members pay off their student loans and achieve financial freedom. * **Tuition reimbursement**: We're committed to helping our team members develop their skills and advance their careers. * **Paid time off and paid holidays**: We believe in work-life balance and want to ensure that our team members have time to rest and recharge. * **Market-based health insurance for medical, dental, and vision**: We're committed to providing comprehensive health insurance to our team members and their families. * **Flexible spending accounts for eligible childcare expenses**: We want to help our team members balance their work and family responsibilities. * **Cooper Climbers: an in-house program with built-in career advancement pathways**: We're committed to helping our team members grow and develop their careers. **In Your Typical Day, You Will:** * Answer 40-50 inbound/outbound (dialer) calls a day, providing exceptional service and support to our customers. * Assist customers with payment options, escrow items, and any general mortgage information. * Discuss arenaflex customer benefits, such as Paperless, Mobile App, Web, and IVR. * Assist customers who are 30 days or less due on their mortgage payment. **Qualifications:** * 6 months or more of customer service experience. * 6 months or more of call center experience. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and meet productivity standards. * High school diploma or equivalent required; associate's or bachelor's degree preferred. **Additional Details:** * Hourly rate: $15.00 an hour. * Eligible for monthly bonus and incentive rewards! * Must reside within 60 miles from office location. * Comprehensive 6-week paid virtual training – equipment is provided. * Attendance is required for the first 90 days of training. * Hours of Operations: Monday – Thursday 7am – 8pm; Friday 7am – 7pm; and Saturday 8am – 12pm. * Work schedule after training will align with these business hours. **What We Offer:** * A dynamic and supportive work environment. * Opportunities for career growth and development. * Comprehensive training and onboarding program. * Competitive hourly rate and eligibility for monthly bonus and incentive rewards. * Flexible scheduling to accommodate your needs. **How to Apply:** If you're passionate about customer service and want to make a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **arenaflex is an Equal Opportunity Employer.** arenaflex is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V **Job Requisition ID:** 023064 **Job Category:** Servicing **Primary Location City:** Longview **Primary Location Region:** Texas **Primary Location Postal Code:** 75601 **Primary Location Country:** United States of America **Additional Posting Location(s)**: [Apply Job!]( Apply for this job