**Experienced Customer Service Associate – Global Pharmaceutical Diagnostics**

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients from diverse backgrounds? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Pharmaceutical Diagnostics team as an Experienced Customer Service Associate. At blithequark, we're committed to improving patient lives in moments that matter. Our Pharmaceutical Diagnostics business is the number one global supplier of contrast media and molecular imaging agents used in medical imaging exams. With over 4000 employees serving 100+ countries, we're dedicated to making a significant impact worldwide – supporting three patients every second. As a key member of our team, you'll play a vital role in providing outstanding customer service to our customers, overseas distributors, and subsidiaries. You'll be the face of blithequark, ensuring that every interaction is a positive and memorable experience. Your exceptional communication skills, product knowledge, and problem-solving abilities will make you an invaluable asset to our organization. **Key Responsibilities:** * Provide exceptional customer service to end customers, distributors, and subsidiaries, ensuring compliance with company policies and procedures. * Receive and manage customer orders, following through to shipment, and ensuring a high-quality service experience. * Collaborate with other blithequark departments to resolve disputes and improve customer satisfaction. * Establish strong relationships with customers and commercial partners to gain their trust and loyalty. * Respond to customer queries in a timely and professional manner, providing accurate and helpful information. * Develop and maintain a deep understanding of our products and supply chain operations. * Work collaboratively as part of a team, with a flexible and proactive approach to improve and maintain service quality. * Build effective relationships with other departments to understand the impact on customers and service levels. * Provide knowledge and accurate information to customers, raising quotations as requested and in line with company policy. **Qualifications and Requirements:** * Some experience in customer service or a customer-facing environment. * Outstanding communication skills, both written and oral. * Proficiency in Excel and Word. * Ability to manage self and tasks in a proactive manner. * Excellent organizational and administrative skills. * Attention to detail. * A calm and analytical approach to problem-solving. * Ability to communicate in the local language and additional languages if required. * Ability to work the closing shift (9:30am-6:30pm EST), with a one-hour lunch break daily. **Desired Characteristics:** * Ability to work in a cross-functional, cross-country team environment. * Willingness to work as part of a team and drive individual projects. * ERP/SAP knowledge. * Fluency in Spanish is desired. **About blithequark:** At blithequark, we're committed to creating a culture that fosters care, collaboration, and support. Our total rewards are designed to unlock your ambition, giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are competitive, and you'll be surrounded by career opportunities in a dynamic and inclusive environment. **Work Environment and Culture:** * Collaborative and supportive team environment. * Opportunities for professional growth and development. * Competitive compensation and benefits package. * Recognition and rewards for outstanding performance. * Flexible work arrangements, including remote work options. * Access to cutting-edge technology and tools. * Opportunities to work on high-impact projects that make a difference in people's lives. **Compensation and Benefits:** * Salary: $40,800.00-$61,200.00 Annual (dependent on experience and qualifications). * Performance-based incentive compensation, including cash bonuses and long-term incentives (LTI). * Comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) plan, life, disability, and accident insurance, and tuition reimbursement. * Opportunities for career advancement and professional growth. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please submit your application by September 14, 2024. We look forward to welcoming you to our team! Apply for this job