**Experienced Customer Service Associate – Delivering Exceptional Retail Experiences**

At arenaflex, we're passionate about empowering our customers to take their next step, every step of the way. As a global marketer of branded footwear, apparel, and accessories, we're dedicated to advancing our portfolio of iconic brands, including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. With a strong commitment to diversity, equity, and inclusion, we're building a team of talented individuals who share our vision for creating a more inclusive and inspiring workplace. **Join Our Team as a Customer Service Associate** We're seeking an experienced and customer-focused individual to join our team as a Customer Service Associate. This is a fully remote role, offering you the flexibility to work from anywhere and enjoy a better work-life balance. As a Customer Service Associate, you'll play a critical role in delivering exceptional retail experiences to our customers, building strong relationships, and driving business growth. **About the Role** As a Customer Service Associate, you'll be responsible for providing top-notch customer service to our retail customers, addressing their inquiries, resolving issues, and ensuring their needs are met. You'll work closely with our Customer Service Supervisor to achieve our corporate customer service vision, which is centered around empowering, engaging, and inspiring our customers every step of the way. **Key Responsibilities** * Service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, and entering and editing orders to meet customer needs. * Handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness. * Use sound judgment when making decisions, utilizing the brand/divisional sign-off matrix. * Resolve and interpret periodical reports, such as Open Orders, Past Cancel, and Orders Held reports. * Interact regularly with Vendor Relations and the Distribution Center to resolve shipping, handling, and routing questions or problems. * Develop and maintain a professional relationship with assigned accounts. * Perform duties consistent with the Company's AAP/EEO goals and policies. * Perform other duties as required/assigned by manager. **Knowledge, Skills, and Abilities Required** * High school diploma or GED, Associate degree a plus * Prior experience in a business/customer service environment * Ability to problem-solve, handle multiple tasks, and be highly organized * Ability to work in a fast-paced environment and balance between quality and quantity of work * Ability to anticipate problems and take appropriate action * Ability to make decisions based upon experience, analysis, and judgment * Accountable for execution of daily tasks to effectively manage an assigned order base and to facilitate the timely shipment of orders * Must understand, practice, and provide "best in class" customer service to our retailers * Ability to speak and write in Spanish and/or French a plus **What We Offer** * Competitive salary, reflecting our commitment to attracting the best talent * Opportunity to work in a fast-paced, dynamic environment with a global footprint * Flexible remote work arrangement, allowing you to work from anywhere * Collaborative and inclusive team environment * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **Why Join arenaflex?** At arenaflex, we're committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We're committed to being an equal opportunity employer, aiming to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic. **Are You the One We're Looking For?** If you believe you have what it takes to deliver exceptional retail experiences and join our team as a Customer Service Associate, submit your application without delay. We're keen to hear from talented candidates like you. Apply for this job