**Experienced Customer Service and Sales Representative – Remote Opportunity for Career Advancement and Growth**

At arenaflex, we're dedicated to providing exceptional customer service and sales experiences that exceed our members' expectations. As a key member of our team, you'll play a vital role in fostering strong relationships with our members, promoting our credit union services, and driving business growth. If you're passionate about delivering outstanding customer service, have a knack for sales, and are eager to advance your career, we invite you to join our dynamic team as an Experienced Customer Service and Sales Representative. **About arenaflex** arenaflex is a leading provider of credit union services, committed to empowering our members to achieve their financial goals. With a strong focus on innovation, collaboration, and community involvement, we strive to create a positive impact on the lives of our members. Our remote work environment offers flexibility and work-life balance, allowing you to thrive in a supportive and inclusive culture. **Why Join arenaflex?** * **Career Advancement and Growth Opportunities**: We believe in investing in our team members' growth and development. With arenaflex, you'll have access to ongoing training, certification programs, and opportunities for career advancement. * **Flexible Remote Work Options**: Enjoy the flexibility of working from the comfort of your own home, with the freedom to manage your schedule and work-life balance. * **Supportive and Collaborative Work Environment**: Our team is dedicated to creating a positive and inclusive work environment, where you'll feel valued, supported, and empowered to succeed. * **Make a Positive Impact**: As a customer service and sales representative, you'll have the opportunity to make a real difference in the lives of our members, helping them achieve their financial goals and build strong relationships with our credit union. * **Ongoing Training and Certification Opportunities**: Stay up-to-date with the latest industry trends and best practices through our comprehensive training programs and certification opportunities. **Job Responsibilities:** * **Answer Incoming Phone Calls**: Respond to member inquiries, resolve issues, and provide exceptional customer service to ensure quality service. * **Cross-Sell Credit Union Products and Services**: Promote our credit union services to enhance member relationships and drive business growth. * **Assist and Train Members**: Help members navigate our automated services, providing support and training to ensure they get the most out of our products and services. * **Comply with Regulations and Complete Account Transaction Requests**: Efficiently process account transactions, ensuring compliance with regulations and industry standards. * **Train Other Service Center Employees**: Share your knowledge and expertise with colleagues, helping to build a strong and knowledgeable team. **What We're Looking For:** * **Minimum Educational Requirement**: High School Diploma or equivalent * **Related Experience**: One to twelve months of experience in a call center or branch environment, with a strong understanding of credit union services and policies. * **MSR Certification**: Must be MSR Certified or complete certification within 3 months of hire. * **Basic Computer Operating Skills**: Proficiency in Microsoft Office, with the ability to learn and adapt to new technology. * **Excellent Communication Skills**: Ability to communicate patiently and courteously with members, providing exceptional customer service. **How to Stand Out:** * **Previous Experience with Symitar and 10-Key**: Familiarity with our systems and technology will give you a competitive edge. * **High-Speed Typing**: Ability to type a minimum of 35 words per minute will help you efficiently process transactions and respond to member inquiries. * **Credit Union Policies and Procedures**: Familiarity with our policies and procedures will enable you to provide expert guidance and support to our members. **Join Our Team Today!** If you're passionate about delivering exceptional customer service, have a knack for sales, and are eager to advance your career, we invite you to join our dynamic team as an Experienced Customer Service and Sales Representative. Apply now and let's build the future together! Apply for this job