Experienced Customer Service and Sales Professional - Work from Home Opportunity with blithequark

Introduction to blithequark At blithequark, we are a global leader in communications and technology, dedicated to redefining customer service and creating meaningful connections with each customer. As a member of our team, you will have the opportunity to be the voice of blithequark, introducing the latest technology, services, and offers to our customers. We are committed to delivering exceptional customer experiences and driving satisfaction and loyalty. If you are passionate about customer service and sales, we invite you to join our team as a Customer Service Call Center Representative - Sales, working from the comfort of your own home. Job Overview In this role, you will be responsible for providing solutions to prospective and existing customers, optimizing their service experience, and driving sales growth. You will handle new service requests, address existing customer needs, and provide personalized recommendations for our latest products and services. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations, and meet monthly sales goals. As a Premier Service Consultant specializing in customer acquisition and service, you will be frontline in providing exceptional customer service and driving business growth. Key Responsibilities Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service What You Can Expect As a Premier Service Consultant at blithequark, you can expect a comprehensive training program, paid training, and additional resources to support your success in your new role. You will have the opportunity to earn a competitive hourly rate, starting at $16.40/hr, plus up to $3,000 in commissions monthly, if all sales goals are met. You will also be eligible for a range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays, as well as employee discounts on blithequark's products and services. Essential Qualifications Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required Verified internet service, secure, reliable, and dedicated high-speed internet, and an established dedicated work area, including a desk, chair, electrical outlet, and direct LAN connection Ability to work in a fast-paced environment, handling multiple customer interactions, and meeting sales goals Preferred Qualifications Previous experience in sales, customer service, or a related field Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues Ability to work independently, with minimal supervision, and as part of a team Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Premier Service Consultant, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have access to a range of career development opportunities, including mentorship programs, training and development courses, and career advancement opportunities. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We are committed to providing a workplace that is respectful, supportive, and inclusive of all employees, regardless of their background, culture, or identity. As a Premier Service Consultant, you will be part of a dynamic and fast-paced team, working together to deliver exceptional customer experiences and drive business growth. Compensation and Benefits As a Premier Service Consultant at blithequark, you can expect a competitive compensation package, including a hourly rate, commissions, and a range of benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. You will also be eligible for employee discounts on blithequark's products and services, as well as a range of other perks and benefits. Conclusion If you are passionate about customer service and sales, and are looking for a new challenge, we invite you to join our team at blithequark as a Customer Service Call Center Representative - Sales. With a comprehensive training program, competitive compensation package, and a range of benefits, this is an opportunity not to be missed. Apply today to take the first step in your new career and become the voice of blithequark! Apply for this job