Experienced Customer Service and Claims Verification Specialist – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to providing top-notch support to our customers and helping them navigate the claims process with ease. As a Customer Service and Claims Verification Specialist, you'll play a vital role in ensuring that our customers receive the best possible experience, from initial contact to resolution. If you're passionate about delivering exceptional customer service, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions and services, committed to making a positive impact on our customers' lives.Our team is comprised of talented individuals who share a common goal: to deliver exceptional results and exceed customer expectations. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Job Summary As a Customer Service and Claims Verification Specialist, you'll be responsible for communicating with various stakeholders involved in the claims process, including homeowners, adjusters, and mortgage companies.Your primary focus will be on accurately processing documents related to property damage claims, resolving issues, and ensuring that internal and external standards are met. If you're a detail-oriented, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities * Communicate with various individuals involved in the claims process, including homeowners, adjusters, and mortgage companies, to handle property damage claim requirements.* Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner. * Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures. * Ensure that internal and external standards are met on a consistent basis. * Efficiently and accurately enter information into company proprietary systems. Essential Qualifications * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.* 1-2 years of experience in customer service, claims processing, or a related field. * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, adjusters, and other stakeholders. * Strong analytical and problem-solving skills, with the ability to research and resolve complex issues. * Proficiency in using proprietary systems and software, with the ability to learn new systems quickly. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.Preferred Qualifications * Experience working in the insurance industry, with a focus on property damage claims. * Knowledge of claims processing procedures and regulations. * Certification in claims adjusting or a related field. * Bilingual or multilingual skills, with the ability to communicate effectively with customers and stakeholders in multiple languages. Skills and Competencies * Excellent communication and interpersonal skills, with the ability to effectively interact with customers, adjusters, and other stakeholders.* Strong analytical and problem-solving skills, with the ability to research and resolve complex issues. * Proficiency in using proprietary systems and software, with the ability to learn new systems quickly. * Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail. * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop their careers.As a Customer Service and Claims Verification Specialist, you'll have access to a range of training and development opportunities, including: * On-the-job training and mentorship from experienced colleagues. * Ongoing training and development programs, designed to enhance your skills and knowledge. * Opportunities for career advancement, with a focus on promoting from within. * A comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and a 401K plan.Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a work environment that's inclusive, diverse, and supportive of all employees. Compensation and Benefits As a Customer Service and Claims Verification Specialist, you'll receive a competitive hourly rate of $15.00, with opportunities for overtime and bonuses.Our comprehensive benefits package includes: * Medical, dental, vision, life insurance, short-term disability, and a 401K plan. * Paid sick leave, holiday pay, and vacation time. * Commuter benefits and a flexible work schedule. * Opportunities for career advancement and professional development. Equal Opportunity Employer/Veterans/Disabled arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including veterans and individuals with disabilities.If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We can't wait to hear from you!