**Experienced Customer Service Agent – Ticket/Gate Agent (Customer Service Representative) – blithequark SJU**

At blithequark, we're passionate about delivering world-class service to all our customers, and we're looking for talented individuals to join our team as Customer Service Agents. As a key representative of our brand, you will play a vital role in making every customer's travel experience as smooth and pleasant as possible. If you're a people person with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service, we want to hear from you. **About blithequark** blithequark is a leading airline that's committed to providing our customers with an unparalleled travel experience. Our brand is built on a foundation of care, integrity, resilience, servant leadership, and teamwork, and we're dedicated to living these values every day. As a Customer Service Agent at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a difference in the lives of our customers. **Key Responsibilities** As a Customer Service Agent, you'll be responsible for providing top-notch service to our customers, ensuring that their travel experience is smooth and pleasant. You'll work closely with our customers to resolve any issues or concerns they may have, and you'll be the first point of contact for many of our customers. Your role will involve: * Greeting customers and guiding them through the ticketing and baggage check-in process * Using a computer to sell, print, and reissue tickets * Managing the check-in process, ensuring that customers have the proper travel documentation * Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts * Practicing safety-conscious behaviors in all operational processes and procedures * Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process * Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors * Practicing safety-conscious behaviors in all operational processes and procedures **Benefits and Perks** As a Customer Service Agent at blithequark, you'll enjoy a range of benefits and perks that will help you keep climbing. These include: * Competitive hourly pay rate of $16.55 per hour, with regular pay increases up to a maximum of $35.26 per hour * Opportunities for career growth and professional development * A dynamic and supportive work environment that's committed to living our values * A range of benefits, including medical, dental, and vision coverage, as well as paid time off and holidays * The chance to see the world and experience new cultures while earning great compensation and benefits * Opportunities to develop your skills and knowledge in areas such as customer service, communication, and problem-solving **What You Need to Succeed** To be successful as a Customer Service Agent at blithequark, you'll need to possess the following qualifications: * High School diploma, GED, or High School Equivalency * Must be at least 18 years of age * Must be proficient in English * Must be proficient in Spanish * Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation * Possess basic computer skills * Must successfully pass a Customer Service Assessment * Frequently lift bags or items weighing up to and including 50 pounds * Occasionally lift bags or items weighing between 50 and 70 pounds * Be willing to work a fixed and/or rotating schedule, including afternoons, evenings, weekends, and holidays * Be authorized to work in the US **What Will Give You a Competitive Edge** While not required, the following qualifications will give you a competitive edge as a Customer Service Agent at blithequark: * Previous experience in customer service or a related field * Strong problem-solving and conflict resolution skills * Ability to work in a fast-paced environment and adapt to changing situations * Strong teamwork and communication skills * Ability to lift and move heavy objects, such as baggage and equipment **Work Environment and Culture** As a Customer Service Agent at blithequark, you'll work in a dynamic and supportive environment that's committed to living our values. You'll be part of a team that's passionate about delivering exceptional service and making a difference in the lives of our customers. Our culture is built on a foundation of care, integrity, resilience, servant leadership, and teamwork, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you. To apply for the Customer Service Agent position at blithequark, please visit our website and submit your application. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job