Experienced Customer Service Advocate I – Oklahoma Healthcare Solutions

At arenaflex, we're dedicated to transforming the lives of our 28 million members by providing exceptional healthcare solutions. As a Customer Service Advocate I, you'll be the first point of contact for our members and providers, resolving inquiries, issues, or concerns in a timely, accurate, and personalized manner. If you're passionate about delivering outstanding customer service, working in a dynamic environment, and making a real difference in people's lives, we want to hear from you! About arenaflex arenaflex is a diversified, national organization committed to providing quality healthcare solutions to transform the health of Oklahomans.As a community advocate and change-maker, we're driven by our commitment to work-life balance, competitive compensation, and continuous career development. Our inclusive culture values diversity, innovation, and collaboration, making us an ideal place for like-minded professionals to grow and thrive. Job Purpose As a Customer Service Advocate I, you'll serve as the front-line resolution advocate for various member and provider inquiries, requests, or concerns. Your primary responsibilities will include: * Receiving and responding to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.* Mitigating and preventing complaints from being escalated to resolve in initial contact. * Serving as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns. * Resolving basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution. * Maintaining performance and quality standards based on established contact center metrics.* Providing customer service in a high-paced contact center environment over the phone, via live chats, and emails. * Documenting all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications. * Remaining up-to-date and adhering to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance. Essential Qualifications * High School diploma or GED required. * Entry-level position typically requiring little or no previous experience.* Experience interacting and multitasking using multiple systems and programs simultaneously preferred. Preferred Qualifications * Previous customer service experience in a healthcare setting. * Familiarity with CRM applications and contact center software. * Strong communication and problem-solving skills. * Ability to work in a fast-paced environment and adapt to changing priorities. * Basic computer skills and proficiency in bolthires Office. Skills and Competencies * Excellent communication and interpersonal skills.* Ability to work effectively in a team environment. * Strong problem-solving and critical thinking skills. * Ability to multitask and prioritize tasks in a fast-paced environment. * Basic computer skills and proficiency in bolthires Office. * Familiarity with CRM applications and contact center software. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Advocate I, you'll have opportunities to: * Develop your customer service skills and knowledge of healthcare solutions.* Work with a diverse team of professionals who share your passion for delivering exceptional customer service. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. Work Environment and Company Culture arenaflex is committed to creating a work environment that values diversity, inclusion, and work-life balance. As a Customer Service Advocate I, you'll have the opportunity to work in a dynamic and collaborative environment that: * Offers flexible work arrangements, including remote, hybrid, field, or office work schedules.* Provides a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work. * Fosters a culture of innovation, creativity, and continuous learning. * Values diversity, inclusion, and work-life balance. Compensation and Benefits arenaflex offers a comprehensive benefits package, including: * Competitive pay: $15.68 - $22.54 per hour. * Health insurance. * 401K and stock purchase plans.* Tuition reimbursement. * Paid time off plus holidays. * Flexible approach to work with remote, hybrid, field, or office work schedules. Equal Opportunity Employer arenaflex is an equal opportunity employer committed to diversity and inclusion. We value the ways in which we are different and strive to create a work environment that is inclusive and respectful of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you! to become a Customer Service Advocate I at arenaflex and of dedicated professionals who are transforming the lives of our 28 million members.