**Experienced Customer Service Advisor – Automotive Restoration and Repair Industry**
At arenaflex, we're passionate about empowering car enthusiasts to bring their dream projects to life. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the support they need to restore and repair their beloved vehicles. If you're a customer-centric individual with a passion for the automotive industry, we'd love to hear from you.
**About arenaflex**
arenaflex has been a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles since 1978. Our commitment to innovation, quality, and customer satisfaction has earned us a loyal following among serious do-it-yourselfers. We're proud to be a part of the automotive community, and we're excited to welcome like-minded individuals to our team.
**Join a Team that Cares**
At arenaflex, we believe that our core values are the foundation of our success. We're a team of people who:
* Consider others first, because we know that our customers are the heart of our business
* Own results, because we're accountable for delivering exceptional experiences
* Have a positive approach to problem-solving, because we believe that every challenge is an opportunity to grow
* Have a sense of urgency, because we know that our customers need our help to bring their projects to life
* Continually self-improve, because we're committed to excellence in everything we do
**What You'll Do**
As a Customer Service Advisor, you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and live chat. Your responsibilities will include:
* Helping customers with orders, answering their questions, and resolving their concerns in a timely and professional manner
* Working within our computer system to place and research customer orders, document conversations, and actions
* Pitching in where needed to drive a positive customer experience and ensure that our customers receive the support they need to succeed
**What We're Looking For**
To be successful in this role, you'll need to be:
* A customer-centric individual who takes ownership of every interaction
* Comfortable working with computers and learning new systems
* Willing to commit to learning about our processes and procedures
* Pro-active and positive in your approach to problem-solving
* An effective communicator with excellent written and verbal skills
* Familiar with online shopping and comfortable navigating our website and systems
* Experienced in a call center environment (although not necessary)
* Knowledgeable about the automotive industry (although not necessary, experience with automotive restoration is a plus)
**Your Schedule**
We offer a variety of schedules to fit your needs, including:
* Monday to Friday, 10:30am-7:00pm EST (highest priority need)
* Other schedules available to accommodate your lifestyle
**Work Location**
You can choose to work from our office in Pottstown, PA, or from the comfort of your own home. If you choose to work remotely, you'll need to have:
* A minimum speed connection internet
* A computer provided by arenaflex
* A distraction-free environment
**Benefits and Perks**
As a valued member of our team, you'll enjoy:
* A strong benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits
* Opportunities for career growth and development
* A collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Culture Index**
At arenaflex, we use the Culture Index to understand the preferred communication styles and intrinsic motivational needs of our team. This helps us create a work environment that's tailored to your needs and preferences. During the hiring process, you'll have the opportunity to take the Culture Index assessment, which will take approximately 7-10 minutes to complete.
**EOE and E-Verify**
arenaflex is an equal opportunity employer and participates in E-Verify.
**Ready to Join Our Team?**
If you're a customer-centric individual with a passion for the automotive industry, we'd love to hear from you. Apply now to become a part of our team and help us deliver exceptional customer experiences.
Apply Now
Apply Now
**About arenaflex**
arenaflex has been a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles since 1978. Our commitment to innovation, quality, and customer satisfaction has earned us a loyal following among serious do-it-yourselfers. We're proud to be a part of the automotive community, and we're excited to welcome like-minded individuals to our team.
**Join a Team that Cares**
At arenaflex, we believe that our core values are the foundation of our success. We're a team of people who:
* Consider others first, because we know that our customers are the heart of our business
* Own results, because we're accountable for delivering exceptional experiences
* Have a positive approach to problem-solving, because we believe that every challenge is an opportunity to grow
* Have a sense of urgency, because we know that our customers need our help to bring their projects to life
* Continually self-improve, because we're committed to excellence in everything we do
**What You'll Do**
As a Customer Service Advisor, you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and live chat. Your responsibilities will include:
* Helping customers with orders, answering their questions, and resolving their concerns in a timely and professional manner
* Working within our computer system to place and research customer orders, document conversations, and actions
* Pitching in where needed to drive a positive customer experience and ensure that our customers receive the support they need to succeed
**What We're Looking For**
To be successful in this role, you'll need to be:
* A customer-centric individual who takes ownership of every interaction
* Comfortable working with computers and learning new systems
* Willing to commit to learning about our processes and procedures
* Pro-active and positive in your approach to problem-solving
* An effective communicator with excellent written and verbal skills
* Familiar with online shopping and comfortable navigating our website and systems
* Experienced in a call center environment (although not necessary)
* Knowledgeable about the automotive industry (although not necessary, experience with automotive restoration is a plus)
**Your Schedule**
We offer a variety of schedules to fit your needs, including:
* Monday to Friday, 10:30am-7:00pm EST (highest priority need)
* Other schedules available to accommodate your lifestyle
**Work Location**
You can choose to work from our office in Pottstown, PA, or from the comfort of your own home. If you choose to work remotely, you'll need to have:
* A minimum speed connection internet
* A computer provided by arenaflex
* A distraction-free environment
**Benefits and Perks**
As a valued member of our team, you'll enjoy:
* A strong benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits
* Opportunities for career growth and development
* A collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Culture Index**
At arenaflex, we use the Culture Index to understand the preferred communication styles and intrinsic motivational needs of our team. This helps us create a work environment that's tailored to your needs and preferences. During the hiring process, you'll have the opportunity to take the Culture Index assessment, which will take approximately 7-10 minutes to complete.
**EOE and E-Verify**
arenaflex is an equal opportunity employer and participates in E-Verify.
**Ready to Join Our Team?**
If you're a customer-centric individual with a passion for the automotive industry, we'd love to hear from you. Apply now to become a part of our team and help us deliver exceptional customer experiences.
Apply Now
Apply Now