**Experienced Customer Retention Specialist - Field Agent - Pittsburgh**

At arenaflex, we're dedicated to empowering our customers to become smart energy consumers by providing them with expertise and education on a wide variety of energy products. As a Customer Retention Specialist, you'll play a vital role in helping us achieve this mission by focusing on the retention of current customers while also generating other product sales. If you're a motivated and customer-focused individual with excellent interpersonal skills, we want to hear from you. **Job Summary:** As a Customer Retention Specialist at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You'll be responsible for providing current customers with expert advice and education on our energy products, helping them to make informed decisions about their energy needs. Your primary goal will be to retain current customers while also generating other product sales, using a consultative selling approach to increase customer awareness of choice and competitive advantage over other energy providers. **Primary Responsibilities:** * Focus on retention of current customers by generating other product sales and providing expert advice and education on our energy products * Use a consultative selling approach to increase customer awareness of choice and competitive advantage over other energy providers * Provide potential customers with pricing and effectively close the sale * Assure quality and accurate representation of products, representing arenaflex professionally and ensuring that potential customers have an exceptional experience * Keep detailed records of sales activity via CRM technology on an iPad * Develop collaborative working relationships with other sales representatives **Required Skills:** * Proven understanding of the business, lives the company values, and committed to continuous learning and development * Exceptional interpersonal skills, ability to make a connection with a diverse array of customers over the phone * Highly motivated to sell with a desire to succeed * Customer-focused, results-oriented * Time management skills * Professional demeanor and attire **Minimum Education, Experience, and Requirements:** * High school diploma or equivalent * Valid Driver's license with a good driving record, a reliable personal vehicle, auto insurance coverage that satisfies the minimum requirement for the state * Must be willing and able to visit with customers face-to-face regularly at least 50% of the time **Physical Demands:** * While performing the duties of this job, the employee must be able to work outdoors daily with exposure to an outside environment, which includes inclement weather * The employee is regularly required to drive, sit, stand, and walk; use hands and fingers to operate the iPad; and be able to occasionally lift up to 10 lbs (iPad, training binders, marketing materials, etc.) **Work Environment and Company Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. Our company culture is built on a foundation of trust, respect, and open communication, and we're proud to offer a comprehensive benefits package that includes: * Comprehensive healthcare benefits, including medical, dental, vision, and employer health savings account contributions * 401(k) retirement plan with company matching * Tuition reimbursement, employee wellness programs, and other perks and discounts * Paid leave policies * And more, such as paid time off, flexible spending, employer-paid life and disability, employee assistance program, and domestic partner benefits **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and coaching * Sales training and development programs * Leadership development programs * Professional certifications and designations * Tuition reimbursement and education assistance **Compensation and Benefits:** * Competitive base salary of $35,000 * Uncapped sales commission * Comprehensive benefits package, including healthcare, retirement, and paid time off * Opportunities for career growth and advancement **Equal Opportunity Employment:** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to offer a work environment that's inclusive, supportive, and empowering. **How to Apply:** If you're a motivated and customer-focused individual with excellent interpersonal skills, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job