**Experienced Customer Research & Analytics Specialist II – Global Insights Strategy**

Are you a driven and analytical professional with a passion for uncovering customer insights? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Research & Analytics Specialist II, where you will play a pivotal role in shaping our global insights strategy. **About blithequark** As a global leader in information and analytics, blithequark empowers researchers and healthcare professionals to advance science and improve health outcomes for the benefit of society. With a rich publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At blithequark, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare, partnering for a better world. **Our Customer and Market Insights Team** Our goal is to have best-in-class customer and market insights, and we're looking for a talented Senior Research Executive to join our high-performing team. As an in-house market insight agency, we design, analyze, and deliver insight projects from start to finish. Our team is passionate about putting the customer at the heart of business decisions, and we're committed to delivering actionable insights that drive business growth. **Key Responsibilities** As an Experienced Customer Research & Analytics Specialist II, you will lead the day-to-day management of global tracking studies and ad hoc research projects. Your key responsibilities will include: * Managing customer satisfaction programmes, including survey refinement and quarterly reporting * Delivering strategic research projects by planning, designing, and analyzing market studies * Presenting findings with clarity and actionable recommendations * Collaborating with internal teams and external research agencies * Ensuring accuracy and consistency across all insights and analysis * Supporting colleagues undertaking research with advice and best practices **Requirements** To succeed in this role, you will need: * Market research experience with demonstrated expertise in generating insights * Degree-level education and a relevant research qualification * Excellent analytical and problem-solving skills * Perfect written and spoken English * Strong project management skills and ability to work across multiple deadlines * Proficiency in Microsoft Office Access and SharePoint * Knowledge of SPSS and R is beneficial * Confident presentation skills and visual storytelling ability **Work Environment and Culture** We promote a healthy work-life balance across the organization, with various flexible and remote working options available to employees. Our team is passionate about putting the customer at the heart of business decisions, and we're committed to delivering actionable insights that drive business growth. **Benefits and Perks** We know that your wellbeing and happiness are key to a long and successful career. As a valued member of our team, you can expect: * Generous holiday allowance with the option to buy additional days * Health screening, eye care vouchers, and private medical benefits * Wellbeing programs * Life assurance * Access to a competitive contributory pension scheme * Save As You Earn share option scheme * Travel Season ticket loan * Electric Vehicle Scheme * Optional Dental Insurance * Maternity, paternity, and shared parental leave * Employee Assistance Programme * Access to emergency care for both the elderly and children * RECARES days, giving you time to support the charities and causes that matter to you * Access to employee resource groups with dedicated time to volunteer * Access to extensive learning and development resources * Access to employee discounts scheme via Perks at Work **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As an Experienced Customer Research & Analytics Specialist II, you'll have access to: * Regular training and development opportunities * Mentorship and coaching from experienced colleagues * Opportunities to work on high-profile projects and contribute to business growth * A dynamic and supportive team environment that encourages collaboration and innovation **How to Apply** If you're a driven and analytical professional with a passion for uncovering customer insights, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or contacting us at 1-855-833-5120. **Candidate Privacy Policy** Please read our Candidate Privacy Policy. **Avoiding Scams** Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Apply for this job