**Experienced Customer Representative – Remote Opportunity with arenaflex**
At arenaflex, we're a global technology and services leader that powers the brands of the future. We help well-known brands – the ones you use every day – improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
**About arenaflex**
arenaflex is a global leader in technology and services, empowering brands to succeed in a rapidly changing world. With a presence in over 70 countries, we're a company that's passionate about innovation, collaboration, and making a positive impact on our customers and communities. Our team of game-changers is dedicated to delivering exceptional results, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
**Career Growth and Personal Development**
We believe that our people are our greatest asset, and we're committed to helping them grow and thrive in their careers. At arenaflex, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**What You'll Do in This Role**
As a Customer Representative on our team, you will:
* Take incoming contacts (via telephone and email) and solve users' demands
* Log call details onto call management systems and provide response and resolution within SLA
* Maintain service and product knowledge and expertise associated with applications specific to individual clients
* Understand the customer profile and maintain appropriate communication in relation to it
* Ensure contractual SLA is maintained
* Act as a Brand Ambassador for the company and their products
**Your Qualifications**
arenaflex is a great match if you:
* Are proficient or bilingual in Spanish with advanced English
* Have a good disposition to work in a customer service environment, as well as teamwork skills
* Possess customer care skills – ability to listen to and understand the customers' need
* Can take ownership of, and progress calls to resolution or to escalate call to resolution
* Have initiative and disponibility to receive trainings and adaptation skills
* Have proven expertise in client services regarding fashion or boutique experience
* Have an interest and passion for fashion as well as knowledge of the latest fashion trends
* Have proven expertise in E-commerce client service (after purchase)
* Have knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
* Have proven expertise in Payment Method platforms
* Have knowledge in CRM software
**What's in It for You**
In this role, we offer benefits that help you support your unique lifestyle:
* Full-time 39 hours/week permanent contract: Monday to Friday 9:00 – 18:00
* Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus
* Opportunity to work from home anywhere in Spain
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses, and language classes
**Experience the Best Version of You!**
At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're committed to creating a workplace that's inclusive, supportive, and empowering, where you can be your best self and achieve your full potential.
**Join Our Team!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their “employer of choice.”
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
**Apply Now!**
Apply Job!
**About arenaflex**
arenaflex is a global leader in technology and services, empowering brands to succeed in a rapidly changing world. With a presence in over 70 countries, we're a company that's passionate about innovation, collaboration, and making a positive impact on our customers and communities. Our team of game-changers is dedicated to delivering exceptional results, and we're committed to creating a workplace that's inclusive, supportive, and empowering.
**Career Growth and Personal Development**
We believe that our people are our greatest asset, and we're committed to helping them grow and thrive in their careers. At arenaflex, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**What You'll Do in This Role**
As a Customer Representative on our team, you will:
* Take incoming contacts (via telephone and email) and solve users' demands
* Log call details onto call management systems and provide response and resolution within SLA
* Maintain service and product knowledge and expertise associated with applications specific to individual clients
* Understand the customer profile and maintain appropriate communication in relation to it
* Ensure contractual SLA is maintained
* Act as a Brand Ambassador for the company and their products
**Your Qualifications**
arenaflex is a great match if you:
* Are proficient or bilingual in Spanish with advanced English
* Have a good disposition to work in a customer service environment, as well as teamwork skills
* Possess customer care skills – ability to listen to and understand the customers' need
* Can take ownership of, and progress calls to resolution or to escalate call to resolution
* Have initiative and disponibility to receive trainings and adaptation skills
* Have proven expertise in client services regarding fashion or boutique experience
* Have an interest and passion for fashion as well as knowledge of the latest fashion trends
* Have proven expertise in E-commerce client service (after purchase)
* Have knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way
* Have proven expertise in Payment Method platforms
* Have knowledge in CRM software
**What's in It for You**
In this role, we offer benefits that help you support your unique lifestyle:
* Full-time 39 hours/week permanent contract: Monday to Friday 9:00 – 18:00
* Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus
* Opportunity to work from home anywhere in Spain
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses, and language classes
**Experience the Best Version of You!**
At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. We're committed to creating a workplace that's inclusive, supportive, and empowering, where you can be your best self and achieve your full potential.
**Join Our Team!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their “employer of choice.”
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
**Apply Now!**
Apply Job!