**Experienced Customer Operations Specialist (Remote) – Aerial Patrol Services and Customer Support**

At blithequark, we are a leading provider of aerial patrol services, dedicated to delivering exceptional customer experiences for over three decades. Our team of experts operates from our base at Skywest Airport, South of Midland, Texas, serving oil and gas companies of all sizes. We are now seeking an experienced Customer Operations Specialist to join our remote team, playing a critical part in serving our customers and ensuring the highest level of satisfaction. **About blithequark** blithequark was founded in 1987 with a customer service-oriented culture that has enabled us to maintain long-lasting relationships with our clients. Our commitment to excellence has earned us a reputation as a trusted partner in the oil and gas industry. With over 50 aircraft at our disposal, we are well-equipped to provide comprehensive aerial patrol services to our customers. Our team is passionate about delivering exceptional results, and we are now looking for a talented individual to join our ranks. **Key Responsibilities** As a Customer Operations Specialist at blithequark, you will be responsible for ensuring that we consistently meet our customers' needs. Your key responsibilities will include: * **Assisting in the operation of the Operations Desk**: You will play a critical role in serving as the primary liaison between pilots and our valued customers, ensuring seamless communication and service delivery. * **Data Input, Tracking, and Analysis**: You will be responsible for inputting, tracking, and analyzing data related to reports received from pilots and customer interactions, providing valuable insights to inform our operations. * **Customer Communication**: You will directly communicate with customers, leaving a lasting positive impression for the company and ensuring that their needs are met. * **Report Generation**: You will generate customer reports indicating services provided and results of inspections, providing a clear picture of our performance. * **Data Analysis**: You will solidify hard data from a number of vague clues, providing actionable insights to inform our operations. **Additional Responsibilities** In addition to the above responsibilities, you may also be involved in the following: * **Daily Flying Schedule Generation**: You will assist in generating the daily flying schedule and associated mission products using proprietary software, Garmin products, and Google Earth. * **Coordination with Maintenance**: You will assist in coordinating with maintenance to understand aircraft availability and its impact on flight operations. * **Performance Expectations**: You will communicate expectations of performance to pilots prior to mission execution. * **General Projects**: You will assist with general projects relating to the overall business as a critical member of our small management team. * **Customer Onboarding**: You will coordinate with the President to onboard new customers and integrate requested work with existing operations. **Requirements** To be successful in this role, you will need: * **Customer Service Orientation**: A strong customer service orientation with an interest in operations. * **Excellent Communication Skills**: Excellent verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders. * **Self-Motivation**: Self-motivation, with the ability to work comfortably with ambiguity and complexity. * **Computer Skills**: Proficiency in Microsoft Office suite, as well as Google Earth. * **Availability**: Full weekend availability, with a 5-day work week. **Benefits** As a valued member of our team, you will enjoy a range of benefits, including: * **Healthcare**: Comprehensive healthcare coverage. * **Sick Pay**: Five days of sick pay per year. * **Vacation Time**: 20 paid vacation days per year. * **Casual Dress Code**: A relaxed dress code, with jeans and casual attire encouraged. **Work Environment** Our operations take place during daytime hours, 365 days per year. Our team is passionate about delivering exceptional results, and we are committed to creating a positive and supportive work environment. **Career Growth Opportunities** At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional development, including training and mentorship programs. **How to Apply** If you are a motivated and customer-focused individual with a passion for operations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunities Employer** blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background or experience. Apply for this job